Location: Digital On Demand
Past Dates: 2019/08, 2019/02, 2018/06
This class will cover all of the important steps that can make or break your customer experience:
Jennifer Colaco: joined Oriental Rug Cleaning in Dallas, Texas as office manager in 2010, becoming the fourth generation of her family to be involved in the flooring business. Prior to this, she worked in textile project management. Jennifer is Vice-President on the Association of Rug Care Specialist Board (ARCS), a Certified Rug Specialist, and Master Rug Cleaner.
A graduate of Texas A&M University, Jennifer and has spent the majority of her professional career interfacing with customers. Her focus on delivering excellent customer practices for her team led her to create and teach “Effective Communications for Rug Cleaners”, currently offered through ARCS.
Introduction to Rug Care (On Demand)Regular price $250.00
Location: Digital On Demand
IICRC Continuing Education: 6 credit hours
Past Dates: 2019/12, 2019/09, 2019/02, 2018/09, 2018/06, 2017/10, 2017/05, 2016/08, 2016/02, 2015/08, 2015/02, 2014/10
ARCS's Introduction to Rug Care course is designed to increase student’s knowledge at a fraction of the cost of other formal education programs. Geared towards employees and those new to the industry, the Introduction to Rug Care course gives students the information they need to make informed cleaning decisions and speak confidently with customers about the cleaning process.
Not simply an online textbook, this is a virtual class in every sense of the word. A live teacher guides a small group of students through the curriculum, answering student’s questions as they arise. Divided into four sessions lasting 80 minutes each, the cleaning process, rug fibers, basic cleaning chemistry and basic rug ID are all presented in ways that everyone can understand. A review test is sent following each session which students may use to evaluate their understanding of the material presented.
Member Price: $150; Nonmember Price: $225
If you have any questions, please contact firstname.lastname@example.org.
The basic outline of the course is as follows:Session One – The Cleaning Process
Reviews the basic steps in a “best practice” rug cleaning, why we do them and some of the most common prevailing methods in application today. While pros and cons of each method are discussed, editorial content is kept out.
Covers the basics of the most common fibers and chemicals encountered in area rug care. Topics are discussed generically, avoiding favoritism and bias.Fibers
A general discussion of tufted rugs and their specific cleaning needs and concerns is followed by a survey of the most common types of tufted rugs encountered, how to identify them and their specific cleaning needs and concerns. We finish covering the most common specialty rugs a cleaner will encounter.
Picks up where we left off. We start with Machine-made rugs and cover how to tell them from handmade rugs. While handmade rug ID is not discussed, students are introduced to the basics of where they are made, different construction techniques and the terminology used, building a foundation for future classes.
About the instructor - Armen Dohanian: is a fourth generation rug cleaner. His family owns a 100 + year old rug cleaning and restoration business in Boston, Massachusetts. Involved in rug cleaning from an early age, Armen is currently vice-president of operations at the Oriental Rug Cleaning Company in Dallas, TX, a 103 year old, “full-service” rug cleaning and restoration company. Mr. Dohanian is an ARCS Certified Rug Specialist (CRS), a certified Master Rug Cleaner and a Woolsafe North America "Fiber Care Specialist" as well as a member of the International Society of Appraisers.
2021/11 - Small Group Travel (Chicago, IL)Regular price $575.00
Date: November 4-7, 2021
Location: Chicago, IL
Spots: 20 spots only!
Member Price: $475 per person; Non-Member Price: $575 per person
For safety and accordance with the CDC health guidelines, a mask will be required and social distancing will be practiced for all live events.
Join ARCS for this small group travel opportunity to Chicago, IL! Arrive the evening of November 4, 2021 because we will start early on Friday, November 5th.
8:30 AM – 6 PM: We’ll begin with a visit to the Thomas McCormick Gallery for a seminar on and viewing of his collection of Saltillo Sarapes along with plenty of time for questions. We’ll also get to visit with him about his adventures in antique picking, rugs and art. We’ll have lunch afterwards and then head over to Teddy Varndell’s textile mill where he will show all of his great old textile machines hard at work along, many of which are 100 years old! We will also get to see natural dye demonstrations. Our last stop will be Teddy’s shop for happy hour where we get to check out his rug and textile inventory.
8:30 AM – 1 PM: We will start our morning with a trip to Minasian Rug Care for a visit to their wash facility and excellent rug showroom. We will then head over to Heirloom Oriental Rug Specialists to visit Roberto Mora and see his day-to-day rug cleaning operations! Lunch and dinner at your leisure.
This is such a rare opportunity and only 20 spots are available! We hope you can join us! Sign up today!
Price includes transportation to and from each location noted above, lunch, and happy hour on Friday only.
Roberto Mora’s rug cleaning plant
Heirloom Oriental Rug
2027 Johns Drive, Unit A
Glenview, IL 60025
Teddy Vandell’s Textile Mill & Shop
2101 N. Monitor
Chicago, IL 60639
Thomas McCormick Gallery
835 West Washington Blvd
Chicago, IL 60607
Minasian Rug Company
1244 Chicago Ave,
Evanston, IL 60202
2021/09 - The Experience Convention (Las Vegas, NV)Regular price $0.00
Date: September 8, 9, and 10, 2021
Location: Las Vegas, NV
ARCS, The Association of Rug Care Specialists, is offering all Experience participants a chance to learn from some of the most experienced and skilled rug washers in the country. This is one of the best educational and technical learning opportunities at The 2021 Fall Experience Event in Las Vegas! From rug cleaning to repairs, we will cover it all. Earn IICRC Credits. Enter to Win some amazing prizes!
Come visit us at our booth and The Rug Cleaning Pavilion!!
- DAY 1: Wednesday, September 8th - 4:00 - 8:00 pm
- DAY 2: Thursday, September 9th - 2:30 - 6:00 pm
- DAY 3: Friday, September 10th - 12:00 - 3:00 pm
ARCS - Viscose – Presenter: Kash Sobhe. Whether we like it or not, viscose rugs are here to stay. Most often, the problem is not the viscose but the cleaner's lack of experience, knowledge, finesse, understanding of chemistry and task appropriate cleaning and extraction equipment. Kash Sobhe has perfected methods that will dispel fear, promote confidence and deliver great results when cleaning these rugs.
Wholesale Instead of No Sale – Panel: Jennifer Colaco, Oriental Rug Cleaning Co., Dallas, TX; Meg Walker Aladdin Rug Cleaning, San Antonio, TX; Robert Mann, Mann Rugs, Denver, CO. Overview: Carpet cleaning and restoration businesses are always looking for ways to diversify and add revenue. Rug Cleaning is usually on their radar. There is no need to invest thousands of dollars in equipment, training and space. The easiest and most profitable way to offer rug cleaning is to partner with a well-established, successful and reputable in-plant rug cleaner in your area. Jennifer, Meg and Robert work closely servicing a large base of wholesale customers and share how this program can be a win-win for the carpet/restoration industry and rug cleaning plants.
Kash Sobhe - Director at Large
Kash Sobhe; Kash is the FIRST and ONLY Certified Master Rug Cleaner in the entire greater Los Angeles area. Kash is also a WoolSafe Certified Fiber Care Specialist and a Certified Color Restoration Specialist. He has grown up caring for rugs and will continue the family business. He graduated in Business Marketing from California State University Northridge.
Jennifer Vickery Colaco - President
Oriental Rug Cleaning Co., Inc.
Jennifer Vickery Colaco; Jennifer has served on the ARCS Board of Directors since 2017, as member-at-large, Vice President and is now the current president. She is Office Manager at Oriental Rug Cleaning Co. in Dallas, Texas and is the fourth generation of her family to be involved in the flooring business. She is a Certified Rug Specialist and Master Rug Cleaner.
Megan Walker - Past President
Aladdin Cleaning & Restoration
Meg Walker; Meg is Vice President of Aladdin Cleaning & Restoration in San Antonio, Texas. Upon graduation from Texas Christian University in 2004, Meg began her career at Aladdin in accounting, marketing and HR. In 2016 she graduated from the Master Rug Cleaner Program. Meg has served on the ARCS Board of Directors since 2016, as Secretary, President and currently as Past President.
Robert Mann Rugs
Robert Mann; Robert is the owner of Robert Mann Rugs in Denver, Colorado. His technical expertise is unrivaled having worked extensively in rug production, weaving design, dying, carpet finishing and washing, both domestically and internationally. Robert is generous with his knowledge and is a great resource for our industry.
2021/07 - State of the Union AddressRegular price $0.00
Date: July 22, 2021
The postponement of our annual convention doesn’t mean that you can’t have an update on what we’ve been up to! Join us live online Thursday, July 22nd at 5 PM CST for an overview on our financials, to meet the new board members, take a look at what we did during the pandemic and what we are working on for the remainder of 2021 and 2022.
You will be emailed the meeting login information closer to the date of the event.
To be a member of ARCS, companies and individuals must be dedicated to the association's highest standards. Our members are experienced professionals committed to the highest levels of customer service, technical knowledge and business management in the rug cleaning industry.
Please browse our member directory to find the rug care specialist located closest to you.