










Date: May 5-7, 2025
Location: Oriental Rug Cleaning Co., Dallas, TX
IICRC Continuing Education: 12 credit hours
Price: Member Price: $975; Non-member Price: $1800
The class consists of three intensive eight-hour days taught primarily on the work floor of an operational wash plant. Topics covered will be cleaning chemistry, spotting, rug identification, learning to ‘read’ and identify rug construction, rug intake assessment, rug washing, drying theory, and finishing after wash. Hands-on portions of the class will demonstrate the practical application of all that theory on an active wash floor in real-time. The hands-on training will focus on wet cleaning; students will wash a lot of rugs and have the opportunity to try a range of techniques and observe the results. More than just an opportunity to work and learn on a high production wash floor, students will gain a broader understanding of the cleaning process and how it applies to their own businesses. The fee for the class includes lunch for the three days, handouts, and all teaching materials. A short test will be given at the end of the class session. You will need to bring wash boots.
The Tools of Rug Identification – Grouped in a linear and methodical progression, students learn how to read a rug’s construction to identify its origins. Material progresses from easily discernible traits to more nuanced variations using the most commonly encountered area rugs as teaching material. Students come away knowing the covered material as well as how to advance their skills outside of class.
Survey of hand-tufted, machine-made, and specialty rugs
Hand-knotted Rugs – a brief history, nomenclature and introduction to structure, the tools of rug ID
Persian rugs
Copies of Persian rugs
Designer rugs
Flat-weaves
Overview of Cleaning Process
Review of the steps in a “best practice” rug cleaning as outlined in ARCS’ Industry Guide & Recommended Practice for Rug Cleaning
Rug Intake
Pre-inspection and documentation, inventory control & pre-wash stabilization
About Rugs & Fibers
A review of the most commonly encountered rug fibers and construction techniques and what their implications are for the cleaning process.
About Soils & Cleaning
Review of the types of soils found in rugs. What are they? How do they accumulate?
Rug Washing
Getting our hands dirty cleaning the host plants inventory. Topics will include:
How to generate a cleaning plan
How all the host’s “toys” work and how to scale the operation up and down to meet the demands of each student
What to do if a rug starts to go south
Drying Theory
Discussion of drying theory and its effects on the cleaning process.
Results
Evaluating results and discussing the next steps. Discussion, how clean is clean enough? weighing risks vs rewards.
Finishing Processes
A survey of the non-wash processes that go into a rug cleaning
Grooming
Fringe Correction
Post-wash treatments
Cosmetic Touchups
Checkout procedures
Recording and reporting results
Spotting techniques
A discussion of the techniques for removing common spots such as rust, paint, wax, etc.
Discoloration Remediation
How the products work and how they differ from spotters.
Risks and how to manage them
Discussion and demonstrations of common applications and techniques
Urine Stain removal
Floor Stripping of Dye
Dry stripping of Dye
Review Test - Don’t worry, it isn’t graded
Armen Dohanian: is a fourth-generation rug cleaner. His family owns a 100 + year old rug cleaning and restoration business in Boston, Massachusetts. Involved in rug cleaning from an early age, Armen is currently vice-president of operations at the Oriental Rug Cleaning Company in Dallas, TX, a 103-year-old, “full-service” rug cleaning and restoration company. Mr. Dohanian is an ARCS Certified Rug Specialist (CRS), a certified Master Rug Cleaner, and a Woolsafe North America "Fiber Care Specialist" as well as a member of the International Society of Appraisers.
2025/04 - ARCS Annual Convention 2025 (Washington, D.C.)
Regular price $750.00Date: April 2 to April 5, 2025
Location: Washington, DC
Price: Member $750 first person; $700 each additional person - To book a one-day pass for Thursday ($500) or Friday ($250), call Ann Marie Thompson directly at (503) 949-9700. Optional Saturday Tour-TBA.
IICRC Continuing Education: 14 credit hours
If you have any questions, please contact info@rugcarespecialists.org.
Aaron Glazier - President
Certified Clean Care
www.certifiedcleancare.com
Aaron has been with Certified Clean Care since 2013 and is currently the Rug Shop Manager. In that timeframe he has completed his degree with a Bachelor’s in Business Management. Got married to his bride in 2015 and recently just had his first child on Valentine’s day of this year. He completed the Master Rug Cleaner course in 2018 and has been a member of ARCS for several years now. He enjoys smoking BBQ in his off time and travels every chance he gets.
Keynote Speaker
Arnold Sanow, MBA, CSP (Certified Speaking Professional)
https://arnoldsanow.com/
speaker@arnoldsanow.com
Arnold Sanow, MBA, CSP (Certified Speaking Professional), works with Leaders and Teams to help them get along better with customers, co-workers, and employees, ensuring a more positive, productive, and profitable workplace and customer care culture.
He has delivered over 2,500 keynote speeches, professional development training programs, and facilitations to more than 500 companies, associations, and governmental agencies worldwide. He is also a former adjunct professor at Georgetown University.
He is the author of 7 books, including "Get Along with Anyone, Anywhere, Anytime," "Present with Power, Punch and Pizzazz," and the recent #1 Amazon best-seller, "Leadership in Trying Times." He is a frequent guest in the media, including CBS Evening News, ABC World Morning News, FOX Business, Wall St. Journal, USA Today, Washington Post, Time Magazine, etc.
Successful Meetings Magazine has named Arnold one of the five best "bang for the buck"speakers in the USA, and his peers rated him as one of the top 30 Global Gurus in CommunicationJared Reeves, Guest Speaker
Certified Clean Care
www.certifiedcleancare.com
Jared Reeves is the owner of Certified Clean Care, a premier carpet cleaning and restoration company. He acquired the business from his mentor in 2015 and has since led its remarkable growth, expanding revenue by over 500%. Under his leadership, the company has evolved into a multi-brand operation, now managing five brands across two states and four locations.
Jared has been actively involved in acquisitions of all sizes, strategically expanding his company’s footprint. One of his most recent acquisitions includes Carr’s Rug Cleaning in Knoxville, TN. His expertise in scaling businesses and navigating acquisitions has made him a respected leader in the industry.
Most recently, Jared was honored as a finalist in the Bulldog 100, an elite recognition awarded by the University of Georgia Alumni Association to the 100 fastest-growing businesses owned or operated by UGA alumni. The program highlights entrepreneurs who demonstrate exceptional growth, innovation, and leadership in their industries. Being named a finalist places Jared among an elite group of business leaders making a significant impact on the economy and their respective fields.
His journey from mentee to industry leader showcases his commitment to growth, strategic expansion, and business excellence.
Dan Antonelli
President and Chief Creative Officer
Best Selling Author, “Branded Not Blanded:
KickCharge® Your Home Service Brand”
dan@kickcharge.com
Dan Antonelli is the President and Chief Creative Officer of KickCharge Creative, an award-winning 40 person New Jersey-based branding agency that specializes in helping home service businesses redefine themselves and stand out with disruptive brands. Dan is a nationally recognized speaker and expert on home service branding, with several books on branding to his credit, including Building a Big Small Business Brand and his new Amazon best-selling book, Branded Not Branded: KickCharge Your Home Service Brand. During more than 30 years running his own agency, Dan’s marketing expertise has been featured on MSNBC and in industry magazines including Entrepreneur, HVACR Business, Plumbing & Mechanical, and Contracting Business, among many others. His signature wrap style that integrates disruptive branding has served as a model for superior home service fleet branding throughout the world. With more than 3,000 home service brands under his belt, including well-known brands like Goettl, A1 Garage, Eco Plumbing, and Grasshopper Heating & Cooling, Dan and his team have overseen the branding of more home service businesses than any other brand agency in the world.
Dan Ayoub - Owner
Ayoub Carpet Service
Dan Ayoub is President and Owner of Ayoub Carpet Service® (ACS®), a family-owned business serving Northern Virginia, Maryland, and the DC area since 1952. With over 38 years of industry leadership, Dan has built upon a legacy of quality craftsmanship, customer service, and innovation in carpet, rug, and flooring care.
Under Dan’s leadership, Ayoub Carpet Service has expanded its operations, modernized its cleaning and restoration techniques, and maintained its reputation as one of the region’s premier experts in rug care, carpet cleaning, and flooring solutions. ACS combines modern cleaning technology with traditional handwashing techniques, ensuring efficiency while safeguarding each rug’s integrity. Dan’s dedication to excellence has earned ACS numerous industry recognitions, including features in Washingtonian Magazine, The Washington Post, Northern Virginia Magazine, Best Pick Reports, and Consumer’s Checkbook, as well as certifications from CRI, IICRC, ORRA, and ARCS.
Beyond his business expertise, Dan has deep roots in the NoVa community, where he grew up and developed a strong connection to the region. From an early age, he immersed himself in the family business, learning the trade firsthand and honing the skills passed down through generations. The Ayoub name has been synonymous with fine rug care. As a dedicated successor of the original Ayoub family business, Dan takes great pride in preserving and elevating this legacy of excellence.
The Darcy
1515 Rhode Island Ave NW
Washington, DC 20005
https://www.thedarcyhotel.com/
Room Rate $289
Reservations-The Darcy
To make your room reservation and receive the discount, please call Ann Marie at (503) 949-9700.
2025 - CRS Course & Test (Dallas, TX)
Regular price $3,300.00
To complete the CRS Course & Test, you must be a Member of ARCS.
To register - email your company name, the person attending, email address, and phone number to info@rugcarespecialists.org
Date: January 20-25, 2025
Location: Dallas, TX; Class and test given at Oriental Rug Cleaning Co.
Instructor: Ellen Amirkhan & Robert Mann
IICRC Continuing Education: 12 credit hours
Member Price: $3,300
Single Day Audits: Member Price: $250/day; Nonmember Price: $600/day
The Certified Rug Specialist class is a five-day, advanced rug identification seminar. Aimed at those who are already competent in basic rug ID and looking to take the next step, this class arms students with the tools to improve and expand their readily apparent rug identification skills, as well as provide them with the skills to identify those rugs which may not be so obvious.
In addition to identifying the rugs' origins, the class covers the practical uses for that knowledge, such as common pre-existing conditions, cleaning considerations common to the rug type and conversational knowledge with helps to distinguish oneself in the marketplace.
While this class is the primer for the rug identification portion of the CRS exam, it is also of value to anyone looking to improve their rug knowledge or "shake the dust" off existing rug ID skills. Class fees includes five lunches, handouts and a copy of A Comprehensive Guide to Oriental and Specialty Rug Cleaning, which serves as the class manual. While there are currently no specific prerequisites for this course, students must be cleared by the ARCS education committee to ensure they have the adequate background knowledge to benefit from the material presented.
The CRS class is for students with a good foundation of experience in cleaning and rug identification, the ability to readily identify commonly encountered rugs and looking for a program to take their skills to the next level. Participants must be ARCS members in good standing. No specific prerequisites are required, but all applicants for the class are encouraged to speak with the head of the Educational Committee, Robert Mann, or the class instructor, Ellen Amirkhan, for final approval.
MONDAY - January 20th
Armen: Cleaning Chemistry 2 hours
Ellen: Machine-Made Rugs 1.5 hours
Lunch
Ellen: Review
a) History of Oriental Rugs
b) Dyes
c) What is an Oriental Rug
d) Four Categories of Oriental Rugs/Traditional Persian
e) Where Oriental Rugs Get Their Names
f) Construction
g) Knots and Grading Systems
h) End Finishes
i) Side Finishes
j) Chemical Wash
k) Design Components
h) Dating Rugs
i) Components of Identification/Technical Analysis
Countries Producing Oriental Rugs
a) Iran: Heriz, Sarouk, Kashan, Kerman, Mahal, Tabriz, Meshed, Joshagan, Serab, Bijar, silk rugs
TUESDAY - January 21st
a) Finish Persian rugs from Monday
b) Six Persian single-wefted rugs: Hamadan, Malayer, Senneh, Bakhtiari, Karaja, Lillihan
c) Tribal Rugs: Baluch, Turkoman, Bakhtiari, Afshar, Shiraz
WEDNESDAY - January 22nd
Countries Producing Oriental Rugs, con’t
a) Afghanistan
b) China
c) India
d) Pakistan
e) Romania
f) Tibetan
g) Turkish
THURSDAY - January 23rd
Countries Producing Oriental Rugs, con’t (if necessary)
Caucasian & Navajo Rugs (taught by Robert Mann)
Hands-On Technical Analysis—divide into groups
Appraisals—Power Point
FRIDAY - January 24th
Review for written test
Practice rug Identification in the plant with rugs not previously seen
Mock Rug Identification test
Questions, Answers, Problems
SATURDAY - January 25th
9AM-12PM
Written test
Hands-On Identification Test
Ellen Amirkhan: Ellen Amirkhan is a graduate of Texas Woman's University with a Bachelor of Science degree and Southern Methodist University with a Master of Liberal Arts degree. She is President of Oriental Rug Cleaning Co., Inc., in Dallas, Texas, a business started by her grandfather in 1911 that specialized in cleaning, repairing, appraising, and selling oriental rugs.
A past president of the Association of Specialists in Cleaning and Restoration (ASCR) - now the Restoration Industry Association (RIA) - Ellen develops and teaches oriental rug schools for the International Society of Appraisers (ISA) and other recognized groups across the United States and England, and is a co-developer of the Master Rug Cleaner Program.
In addition, she consults and serves as an expert witness for the legal profession. Ellen holds the designations of Certified Appraiser of Oriental Rugs from the International Society of Appraisers (ISA) and the Oriental Rug Retailers of America (ORRA) and Certified Rug Specialist (CRS) from the Association of Rug Care Specialists (ARCS).
Ellen's awards include the RIA Dr. Steven Spivak Award for Outstanding Contributions to the Textile Industry, The ASCR Helen Bradley Distinguished Service Award and The North Texas Chapter of the International Society of Appraisers (NTISA) Ellen Amirkhan Distinguished Service Award.
Robert Mann: Robert owns and operates Robert Mann Rugs Inc. in Denver, Colorado. Established in 1978, RMR Inc. provides cleaning and repair services to retail and wholesale clients throughout the United States, as well as outsourced restorations services provided by its sister company, ATC, in Izmir , Turkey. Robert spent for over 25 years working as a technical consultant in modern rug productions in nearly all the major rug producing countries.
Chuck Koshgarian, Koshgarian Rug CleaningEllen Amirkhan and Robert Mann are truly world class individuals who love this industry and are working hard to help others continue to grow their own passion for rugs.
Jordan King, Oriental Rug Cleaning of IndianapolisDon't miss out on this course! It will only be available every other year, you don't want to spend the next 2 years wishing you would've jumped on board sooner!
2024/11 - Turkey Journey
Regular price $3,600.00
Date: November 1–16, 2024
Location: Turkey
IICRC Continuing Education: 14 credit hours
Fill out form at bottom of page and please call Ann Marie Thompson at 503-949-9700 for payment
If you have any questions, please contact info@rugcarespecialists.org.
Member Price:
Single Occupancy = $3,600
Double Occupancy = $3,200 per person
Non-member Price:
Single Occupancy = $4,000
Double Occupancy = $3,600 per person
Deposit is 1/2 the price due upon signup, non-refundable. Final payment is due September 30th. Join ARCS November 1st - 16th, 2024 for a dream trip to Turkey!
November 1st –Friday Depart US. Direct flights on THY (Turkish Airlines) leave from twelve major US cities late day on Friday. November 2nd -Saturday arriving in Istanbul afternoon, non-stop. THY is a great airline and a Star alliance member if you have miles.
Roundtrip airfare to Turkey is not included with registration fee.
Additional Details:
- Great food, wonderful people, beautiful fall weather.
- Immerse yourself in Turkish culture while visiting big cities, small mountain villages, ancient ruins, and busy markets. Enjoy a guided tour through Istanbul, Bursa, Izmir, Usak, - Konya, and the old city, beaches, and Greek ruins of Antalya.
- Private tours of rug washing and ‘antiquing’ plants, restoration facilities, rug museums, collectors, dealers, and an ongoing discussion of the rug industry as it is today with the people in that industry.
- Just enough driving so we can see some beautiful scenery; not too much time in busses.
November 1st-Friday – Depart US. Direct flights on THY (Turkish Airlines) leave from twelve major US cities late day on Friday. November 2nd -Saturday arriving in Istanbul afternoon, non-stop. THY is a great airline and a Star alliance member if you have miles.
Roundtrip airfare to Turkey is not included with registration fee.
Connecting through Europe works too; check out SunExpress ( a joint venture of Lufthansa and THY) with low cost frights from many major European cities to Istanbul.
Istanbul: 4 nights, Top Kapi Museum (Imperial Palace), Archeological Museum, Museum of Turkish Culture, Covered Bazaar, Spice market, Mosques, boat rides, great restaurants – both simple and elegant – and much more. Istanbul is a world class city, population 14 million, established over 3000 years ago.
Bursa: 1 night. We will take the ferry across from Istanbul to the original Ottoman capitol. Markets mosques, sights.
Izmir: 2 nights. We will visit the Antique Textile Conservation facility, the new Arkas rug museum, Ancient ruins, and have dinner overlooking the harbor at a really good fish place.
Usak: 1 nights. Touring rug washing and rug antiquing facility. Weaving workshops, a patchwork rug workshop (place your custom orders if you wish) and reviewing a large pile of wholesale rug offerings.
Konya: 2 nights. Konya is an old silk road city. Visit local rug producers wash plant and warehouses. Mevlana museum and tomb, walk the old city. A conservative and religious city it is a marked contrast to where we will have been. Drive through the Toros mountains to our final destination on the Southern Coast.
Antalya/Kemer: 4 nights. Pebble beaches with water that might be warm enough if you are brave (the hotel pools are heated!). We’ll stay at a beach resort hotel with sea and mountain views in the small coastal city of Kemer ,40 minutes from Antalya. Lots of options; Greek and Roman ruins, Antalya old city, mountain walking, boat trips, hanging by the pool, great food, and much more.
November 16th - Fly out of Antalya. Antalya has connections to Istanbul and also to many European cities (Frankfurt/Munich).
Space is limited, Reserve your spot now!
Registration includes lodging, meals (no alcohol), site admission(s) and travel within Turkey.
Registration is double occupancy, single occupancy is an additional fee. Roundtrip airfare to Turkey is not included with registration fee, however group travel will be arranged from Chicago to Istanbul for those interested.
"Several ARCS members recently had the opportunity to tour the beautiful country of Turkey. This trip was slated to be fast-paced and filled with interesting sights, people and amazing rug industry content. I am happy to report it did not disappoint.
Our trip began in Istanbul which was chock-full of rich history and culture. We toured some amazing sights such as the Hagia Sophia, Topkapi Palace, and Suleymaniye Mosque. While in Istanbul, we were able to view some wonderful carpet museums with massive collections of some of the world’s oldest & best carpets. The city and people were welcoming, and the hospitality was unmatched.
Next, we departed for Izmir, where our group had the chance to spend some time at ATC (Antique Textile Conservation). ATC is the premier facility for textile restoration work and the breadth of their knowledge is impressive. All kinds of textiles can be found here from important European tapestries to world-class carpets, and even Navajo textiles of the American Southwest. They are being expertly restored at this facility. Our group had the honor of welcoming Ahmet Opcin, one of the owners of ATC, who joined us for the remainder of our time in Turkey. Ahmet was extremely gracious with his time and was an excellent guide. The trip would not have been the same without him and it was such a pleasure to meet him.
While in Izmir we toured the ruins of Ephesus, visited local rug washing facilities, and were welcomed into the manufacturing plant of Ergin Makina. They manufacture equipment for rug washing and were gracious hosts. Our group also had the chance to tour Can Carpet where we saw natural dying of wool & carpet weaving.
Our trip continued to more central Turkey to the cities of Kayseri & Konya. We stayed in the quaint village of Guzelyurt. Here we spent a few nights in rustic bed & breakfasts. The families that operated these homes were unbelievably welcoming and hospitable towards our group. While in this region of Turkey, some of us took the opportunity to enjoy a sunrise hot air balloon tour of the beautiful Cappadocia area; it was quite breathtaking.
In Aksaray, we toured a large wool processing plant that produces machine-spun wool. We were also welcomed into many rug galleries in this same area, where many from the group were able to purchase rugs for their homes and retail businesses.
One highlight was spending some time in Sultanhani which houses the largest Caravanserai in Turkey. The caravanserai served as a roadside inn for ancient travelers and is a great example of 13th century Seljuk architecture. Our group was welcomed to Sultanhani by none other than the mayor himself, Fahri Solak, who also happens to be in the rug business. Our entire group of 18 were welcomed into his office for tea and a generous gift. We toured Fahri’s rug repair workshop & gallery as well as a carpet weaving facility down the street from his office.
At the end of our trip in Kayseri, we had a chance to visit 3 homes of kilim weavers. These women were so gracious, allowing our large group into their homes to see them working. The small looms were set up in family rooms & balconies. It was quite the experience.
Overall, the kindness of the people and sights in Turkey were excellent. The amount of rug industry content was truly spectacular. Many thanks to ATC, Ahmet Opcin, & Robert Mann for making this a trip of a lifetime. I look forward to the next one!"
-Jordan King
Oriental Rug Cleaning
"The ARCS trip to Turkey was one of the best trips of my life. I have traveled most of my life to a wide variety of places and Turkey jumped to my top 5 pretty early on the trip. The sights, sounds, culture, and food of Turkey were enough to make for an incredible trip, but the industry knowledge made it all the better. After being in the rug cleaning industry for 9 years, there is a certain amount of knowledge that one gain from working, classes and conventions, but my understanding of some of the finer points of rugs came through this trip. We were able to watch wool processing, wool dying, rug weaving and knotting, a number of finishing and distressing processes. We were invited into the premier rug and tapestry restoration facility in the world, ATC, where we watched the masters working their crafts. We wheeled and dealt with rug vendors and a rug auction. The information gained on this trip cannot be measured. The other excellent part of the trip was the interesting group of people we traveled with. Everyone was incredibly kind and getting to know everyone made the trip really great. I look forward to the next one!"
-Jennifer Colaco
Oriental Rug Cleaning Co.
Dallas, Texas
"The 2019 ARCS Turkey Trip was a once in a lifetime experience. We loved the tourist hot spots that everyone loves to see. However; the more exciting part of the trip was having the opportunity to venture off the beaten path and experience things and meet people that you wouldn’t be able to experience otherwise. We thoroughly enjoyed the culture and the people as we traveled across the whole country. The memories made in Turkey will last a lifetime and the relationships that were built will have a lasting effect for years to come. If I were given the opportunity to visit a second time I wouldn’t hesitate to experience it all over again."
-Aaron Glazier
Rug Manager
Certified Clean Care
Please call Ann Marie Thompson at 503-949-9700 to arrange payment after filling out this form
2024/06 Discover Rug Cleaning (Knoxville, TN)
Regular price $250.00Date: RESCHEDULING - TBD
Location: Carr's Rug Cleaning
Instructor: Kyle Kluth
IICRC Continuing Education: 7 credit hours
Pricing: Member Price: $250; Non-member Price: $250
Founded by Bob Carr, Carr's Rug Cleaning has been a leader in the textile cleaning industry since 1984. We were the first in Knoxville to become Certified Carpet and Upholstery Cleaning technicians as well as the first Certified Rug Specialist in the state of Tennessee. We place a huge emphasis on training and education in rug and carpet cleaning, doing our best to stay up to date on the most advanced cleaning techniques. We do not use a one-size-fits-all approach for our services. With meticulous attention to detail, we employ the best methods and professional cleaning agents for your particular fabric, stone, or hardwood floor, and their specific issues.
To be a member of ARCS, companies and individuals must be dedicated to the association's highest standards. Our members are experienced professionals committed to the highest levels of customer service, technical knowledge and business management in the rug cleaning industry.
Please browse our member directory to find the rug care specialist located closest to you.