2026/04 - ARCS Annual Convention 2026 (Portland, OR)

Andrija Malbasa

Andrija was born and raised in Croatia. With the civil war in the 1990s his family fled to Serbia and later in 2000 immigrated to the United States. He worked as a sales floor manager at Target prior to joining Robert Mann Rugs in 2004. While he began as a driver, he helped with a variety of tasks around the facility. Showing an ability to quickly pick up different skill sets he was later asked to stay at the shop where he has learned and refined multiple skills, washing, finishing, and blocking rugs, finely rising to the level of Operations and Quality Control Manager. He has enjoyed working with Robert on a variety of projects over the years for private collectors and museums, expanding his knowledge of oriental rugs and Navajos.

Aaron Glazier - President
Certified Clean Care
www.certifiedcleancare.com

Aaron has been with Certified Clean Care since 2013 and is currently the Rug Shop Manager. In that timeframe he has completed his degree with a Bachelor’s in Business Management. Got married to his bride in 2015 and recently just had his first child on Valentine’s day of this year. He completed the Master Rug Cleaner course in 2018 and has been a member of ARCS for several years now. He enjoys smoking BBQ in his off time and travels every chance he gets.

Keynote Speaker
Arnold Sanow, MBA, CSP (Certified Speaking Professional)
https://arnoldsanow.com/
speaker@arnoldsanow.com  

Arnold Sanow, MBA, CSP (Certified Speaking Professional), works with Leaders and Teams to help them get along better with customers, co-workers, and employees, ensuring a more positive, productive, and profitable workplace and customer care culture.

He has delivered over 2,500 keynote speeches, professional development training programs, and facilitations to more than 500 companies, associations, and governmental agencies worldwide. He is also a former adjunct professor at Georgetown University. 

 He is the author of 7 books, including "Get Along with Anyone, Anywhere, Anytime," "Present with Power, Punch and Pizzazz," and the recent #1 Amazon best-seller, "Leadership in Trying Times." He is a frequent guest in the media, including CBS Evening News, ABC World Morning News, FOX Business, Wall St. Journal, USA Today, Washington Post, Time Magazine, etc.

Jared Reeves, Guest Speaker
Certified Clean Care
www.certifiedcleancare.com 

Jared Reeves is the owner of Certified Clean Care, a premier carpet cleaning and restoration company. He acquired the business from his mentor in 2015 and has since led its remarkable growth, expanding revenue by over 500%. Under his leadership, the company has evolved into a multi-brand operation, now managing five brands across two states and four locations. 

Jared has been actively involved in acquisitions of all sizes, strategically expanding his company’s footprint. One of his most recent acquisitions includes Carr’s Rug Cleaning in Knoxville, TN. His expertise in scaling businesses and navigating acquisitions has made him a respected leader in the industry. 

Most recently, Jared was honored as a finalist in the Bulldog 100, an elite recognition awarded by the University of Georgia Alumni Association to the 100 fastest-growing businesses owned or operated by UGA alumni. The program highlights entrepreneurs who demonstrate exceptional growth, innovation, and leadership in their industries. Being named a finalist places Jared among an elite group of business leaders making a significant impact on the economy and their respective fields. 

His journey from mentee to industry leader showcases his commitment to growth, strategic expansion, and business excellence.

Dan Antonelli 
President and Chief Creative Officer 
Best Selling Author, “Branded Not Blanded: 
KickCharge® Your Home Service Brand”
dan@kickcharge.com 

Dan Antonelli is the President and Chief Creative Officer of KickCharge Creative, an award-winning 40 person New Jersey-based branding agency that specializes in helping home service businesses redefine themselves and stand out with disruptive brands. Dan is a nationally recognized speaker and expert on home service branding, with several books on branding to his credit, including Building a Big Small Business Brand and his new Amazon best-selling book, Branded Not Branded: KickCharge Your Home Service Brand. During more than 30 years running his own agency, Dan’s marketing expertise has been featured on MSNBC and in industry magazines including Entrepreneur, HVACR Business, Plumbing & Mechanical, and Contracting Business, among many others. His signature wrap style that integrates disruptive branding has served as a model for superior home service fleet branding throughout the world.  With more than 3,000 home service brands under his belt, including well-known brands like Goettl, A1 Garage, Eco Plumbing, and Grasshopper Heating & Cooling, Dan and his team have overseen the branding of more home service businesses than any other brand agency in the world.

Dan Ayoub - Owner
Ayoub Carpet Service

Dan Ayoub is President and Owner of Ayoub Carpet Service® (ACS®), a family-owned business serving Northern Virginia, Maryland, and the DC area since 1952. With over 38 years of industry leadership, Dan has built upon a legacy of quality craftsmanship, customer service, and innovation in carpet, rug, and flooring care.

Under Dan’s leadership, Ayoub Carpet Service has expanded its operations, modernized its cleaning and restoration techniques, and maintained its reputation as one of the region’s premier experts in rug care, carpet cleaning, and flooring solutions. ACS combines modern cleaning technology with traditional handwashing techniques, ensuring efficiency while safeguarding each rug’s integrity. Dan’s dedication to excellence has earned ACS numerous industry recognitions, including features in Washingtonian Magazine, The Washington Post, Northern Virginia Magazine, Best Pick Reports, and Consumer’s Checkbook, as well as certifications from CRI, IICRC, ORRA, and ARCS.

Beyond his business expertise, Dan has deep roots in the NoVa community, where he grew up and developed a strong connection to the region. From an early age, he immersed himself in the family business, learning the trade firsthand and honing the skills passed down through generations. The Ayoub name has been synonymous with fine rug care. As a dedicated successor of the original Ayoub family business, Dan takes great pride in preserving and elevating this legacy of excellence.

Armen Dohanian: is a fourth-generation rug cleaner. His family owns a 100 + year old rug cleaning and restoration business in Boston, Massachusetts. Involved in rug cleaning from an early age, Armen is currently vice-president of operations at the Oriental Rug Cleaning Company in Dallas, TX, a 103-year-old, “full-service” rug cleaning and restoration company. Mr. Dohanian is an ARCS Certified Rug Specialist (CRS), a certified Master Rug Cleaner, and a Woolsafe North America "Fiber Care Specialist" as well as a member of the International Society of Appraisers.