Connie Klopfenstein - President
The Rug Salon by Spot Out, Inc.
www.therugsalon.com

Connie is Vice President of Spot Out, Inc. and The Rug Salon in Palm Desert, California.  With over 20 years in the cleaning industry, Connie holds a Master Rug Cleaner Certification and is a Certified Rug Specialist. This is Connie’s first term serving on the Board of Directors for ARCS. Connie and her husband, Josh, have 4 adult children. In her free time, she enjoys working out, mid-century modern design and spending time with her family.

 

Kyle Kluth - Vice President
Pinnacle Eco Clean, Inc.
www.rochestercarpetcare.com

My name is Kyle Kluth and I am the Operations Manager for my father's carpet cleaning company, Pinnacle Eco Clean, in Rochester, NY. We have a full service Rug Washing Plant and specialize in washing and repairing oriental rugs. In my spare time I love to go camping, kayaking, mountain biking and skiing. My favorite rug would have to be a Khorjeen Kazak rug. I love the designs and the jewel tones that are in these rugs.

 

 

James Kruse - Treasurer
D. A. Burns
www.daburns.com

James has been the CEO of D.A. Burns & Sons in Seattle since he acquired it in 2021. An aerospace engineer turned businessman, he enjoys the challenge of learning new industries and improving processes.

 

 

 

Tom Blandford - Secretary
Woodard Cleaning & Restoration
www.woodard247.com

Tom is Production Manager at Woodard Cleaning and Restoration in St Louis, MO. He has over 26 years of experience in the cleaning and restoration industry. He is a certified Master Rug Cleaner and IICRC certified Master Textile Cleaner.

 

 

Damon Fortenberry - Director at Large
Aladdin Cleaning & Restoration
www.aladdincleans.com

Damon has over 25 years of experience in the restoration business, 15 years of hands-on rug care expertise as the Rug Cleaning Operations Manager, and has currently been at Aladdin since 2003. He has acquired status as a Certified Rug Specialist (CRS), a 2016 graduate of the Master Rug Cleaner program (MRC), and holds a Master Textile Cleaner status with the Institute of Inspection Cleaning & Restoration Certification (IIRC). Damon's key to success is to take pride in your work and the rest will follow! Damon is a San Antonio native and is outnumbered in a household of beautiful women – wife Sarah and daughters, Liz and Aspen.

 

Audrey Falls - Director at Large
Distinctive Rug Cleaning
www.distinctiverugcleaning.com

Audrey and her husband, Alan, are the proud owners of Distinctive Rug Cleaning and Distinctive Cleaning & Restoration in Fort Wayne, IN. Audrey began her career in the cleaning industry when she joined Alan at his family's cleaning company in 2016. In 2020, they began Distinctive Cleaning & Restoration with the goal of eventually launching the area's only full service in-plant rug washing facility. After spending four years traveling the country to visit and work with other rug washing facilities, as well as gaining a Master Rug Cleaning certification, planning and setting up their new facility, they officially began washing rugs in 2024 with their new division, Distinctive Rug Cleaning. In her free time, Audrey enjoys traveling, cooking, playing pickleball, hiking, boating at the lake with friends, and spending time with her Yorkie, Wrigley.

 

 

Scott Gwilliam - Director at Large
Rug Worx
rugworx.com

Scott Gwilliam is the owner of Rug Worx in Mesa, Arizona, and a respected leader in the rug care industry with over 25 years of experience. He holds multiple certifications including Master Rug Cleaner, Textile Pro, WoolSafe Certified Rug Care Specialist and many more.
Scott specializes in working with interior designers and teaches an IDCEC-approved course on rug fibers and construction. As a board member for both Education and Marketing with ARCS, he is passionate about raising the standard of rug education across the industry.
When he’s not at the rug shop, you’ll likely find him at a baseball tournament with his two sons or fishing at his family’s home in Montana. He’s also built a strong following on social media, with 900k followers tuning in to @rugworx for expert insights and rug washes.

 

 

Jordan Owens - Director at Large
Kansas City Rug Cleaning and Repair
http://www.kcrugcleaning.com

As General Manager at Kansas City Rug Cleaning, I bring over 10 years of hands-on experience in the rug cleaning and restoration industry. I specialize in the care of oriental and fine area rugs, with a focus on safe, effective cleaning methods, pet odor removal, and customer-first service. Working with a family-owned company, I take pride in delivering results that protect both the beauty and value of every rug we handle.
When I’m not working you will likely find me enjoying good food, spending time on the golf course, or watching my Chiefs and St. Louis Cardinals.

 

 

Andrew Reuther - Director at Large
Pettyjohn's Cleaning & Restoration
www.rugwasher.com

Andrew brings a wealth of experience and dedication to the rug cleaning industry, currently managing operations at Pettyjohn’s Cleaning in Wake Forest, NC. A proud Iraqi War veteran, Andrew entered the cleaning profession in 2008 and has since committed himself to excellence in service and leadership. He holds a bachelor's degree in Anthropology and previously worked as an archaeologist for the U.S. Forest Service, blending analytical precision with hands-on expertise. Andrew is deeply rooted in both his professional and personal life—he is married to Katie Reuther, and together they raise their two children, Bobby and Magnolia.

 

 

Past Presidents

 

Aaron Glazier - Past President 2023-2025
Certified Clean Care
www.certifiedcleancare.com

 

 

 

 

  

Jennifer Vickery Colaco - Past President 2019-2023
Oriental Rug Cleaning Co., Inc.
www.dallasrugcleaner.com

 

 

 

 

  

Meg Stoffer - Past President 2018-2019
Aladdin Rug Cleaning
www.aladdincleans.com

 

 

 

 

Randy Hyde - Past President 2017-2018
Renaissance Rug Cleaning
www.renaissancerugportland.com

 

 

 

Armen Dohanian, III - Past President 2012-2013
Oriental Rug Cleaning Co.
www.dallasrugcleaner.com

 

 

 

 

  

Bill Foulds - Past President 2010-2011
Deep Eddy Rug Cleaning
www.deepeddyrugcleaners.com