2023/03 - Dye Strip/Finishing Combo Course (Indianapolis, IN) - FULL

2023/03 - Dye Strip/Finishing Combo Course (Indianapolis, IN) - FULL

$1,200.00

Date: March 23-25, 2023
Location: Oriental Rug Cleaning of Indianapolis in Indianapolis, IN
Instructors: Jordan King & Andrija Malbasa

IICRC Continuing Education: 14 credit hours
*Prerequisite Required: ARCS Intermediate In-Plant Rug Cleaning or instructor-approved industry equivalent course

Jordan King and Andrija Malbasa lead a two-day intensive, hands-on dye correction class and a one-day hands-on finishing class. This class introduces chemicals and techniques used to remove dye run and dye stains commonly used in wash plants around the world. Participants get ample time to experience wash floor stripping, spot dye removal, and fringe color correction with reducing agents and oxidizers. As a bonus, attendees leave with a general formulation guide to the products used during the event and a list of various suppliers. The third day is a hands-on course will teach you to evaluate a rug’s condition and assess what finishing procedures will make it look its best! Topics covered: Stain removal, Dry soil removal, Stretching and blocking, Grooming pile surfaces, Shearing, Fringe treatment, and Topical color-run treatments.

Jordan King
Jordan King
Jordan is the operations manager at Oriental Rug Cleaning of Indianapolis and Sani-Bright Carpet Cleaning. Since joining the business in 2009, Jordan’s passion for service has helped fuel their rapid growth. He is a certified Master Rug Cleaner and holds the CRS designation. Jordan has always had an entrepreneurial spirit; through high school and college, he owned & operated a successful recording studio as well as a lawn care business. He has found the networking, education, and friendships formed through ARCS events & classes to be highly valuable. It continues to give him and his team the edge they need to bring a 5-Star experience to their clients.

Andrija Malbasa
Andrija Malbasa
Andrija was born and raised in Croatia. With the civil war in the 1990s his family fled to Serbia and later in 2000 immigrated to the United States. He worked as a sales floor manager at Target prior to joining Robert Mann Rugs in 2004. While he began as a driver, he helped with a variety of tasks around the facility. Showing an ability to quickly pick up different skill sets he was later asked to stay at the shop where he has learned and refined multiple skills, washing, finishing, and blocking rugs, finely rising to the level of Operations and Quality Control Manager. He has enjoyed working with Robert on a variety of projects over the years for private collectors and museums, expanding his knowledge of oriental rugs and Navajos.

"Just got back to the UK after spending 3 days in Indianapolis on the ARCS dye stripping course, and what a course it was. We've been dye-stripping ourselves for a while now, but this course has accelerated what we were doing and advanced us tenfold into this side of our business. If you offer in plant rug cleaning and want to push your business to new heights then this course is for you, Jordan and Andrija have a wealth of knowledge between them and are ready to share it all with you. My confidence and our business will most definitely benefit from what we have learned. 10/10" -Derek West, Arcadia Rug Spa UK.

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Location: Digital On Demand
IICRC Continuing Education: 6 credit hours
Past Dates: 2019/12, 2019/09, 2019/02, 2018/09, 2018/06, 2017/10, 2017/05, 2016/08, 2016/02, 2015/08, 2015/02, 2014/10

ARCS's Introduction to Rug Care course is designed to increase student’s knowledge at a fraction of the cost of other formal education programs. Geared towards employees and those new to the industry, the Introduction to Rug Care course gives students the information they need to make informed cleaning decisions and speak confidently with customers about the cleaning process.

Not simply an online textbook, this is a virtual class in every sense of the word. A live teacher guides a small group of students through the curriculum, answering student’s questions as they arise. Divided into four sessions lasting 80 minutes each, the cleaning process, rug fibers, basic cleaning chemistry and basic rug ID are all presented in ways that everyone can understand. A review test is sent following each session which students may use to evaluate their understanding of the material presented.

Member Price: $150; Non­member Price: $225

If you have any questions, please contact info@rugcarespecialists.org.

The basic outline of the course is as follows:

Session One – The Cleaning Process

Reviews the basic steps in a “best­ practice” rug cleaning, why we do them and some of the most common prevailing methods in application today. While pros and cons of each method are discussed, editorial content is kept out.

  • Pre­-cleaning Inspection – Why some consider it the most important step in rug cleaning and some of the most common conditions encountered in area rugs.
  • Dry soil removal – Why it’s important and ways to do it.
  • Washing – From dry cleaning methods to full saturation washing. Each method is discussed covering the why and how as well as the pros and cons.
  • Drying – Surveying the most common methods in use today
  • Finishing processes – Grooming, browning correction, color correction, etc.
Session Two – Fibers and Chemistry

Covers the basics of the most common fibers and chemicals encountered in area rug care. Topics are discussed generically, avoiding favoritism and bias.

Fibers 
  • Wool – Why it is the most common rug fiber. How we go from sheep to rug yarn.
  • Cotton – Production and application
  • Silk – It’s advantages, disadvantages and production
  • Bast Fibers – production and uses
  • Plastics – Nylon, Olefin, etc.
  • Rayon – production and it’s many other names
Chemistry 
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  • Solvents – Polar and Non­-polar, volatile and non­volatile and applications for cleaning
  • Detergents – what they are and how they work
  • The PH scale – What it is, why it’s important and the general PH of specific substances
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Session Three – Rug ID – Tufted & Specialty Rugs

A general discussion of tufted rugs and their specific cleaning needs and concerns is followed by a survey of the most common types of tufted rugs encountered, how to identify them and their specific cleaning needs and concerns.  We finish covering the most common specialty rugs a cleaner will encounter.

  • Tufted rugs – What they are and how they differ from other area rugs
  • Tufted rugs made in China
  • Tufted rugs made in India
  • Custom­-tufted rugs
  • Machine­-tufted rugs
  • Specialty rugs – Skins, Shags, craft rugs, etc.
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Picks up where we left off. We start with Machine­-made rugs and cover how to tell them from hand­made rugs. While hand­made rug ID is not discussed, students are introduced to the basics of where they are made, different construction techniques and the terminology used, building a foundation for future classes.

  • Wilton construction – both traditional and face­-to­-face variants
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About the instructor ­- Armen Dohanian: is a fourth generation rug cleaner. His family owns a 100 + year old rug cleaning and restoration business in Boston, Massachusetts. Involved in rug cleaning from an early age, Armen is currently vice­-president of operations at the Oriental Rug Cleaning Company in Dallas, TX, a 103 year old, “full­-service” rug cleaning and restoration company. Mr. Dohanian is an ARCS Certified Rug Specialist (CRS), a certified Master Rug Cleaner and a Woolsafe North America "Fiber Care Specialist" as well as a member of the International Society of Appraisers.

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This class will cover all of the important steps that can make or break your customer experience:

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  • Elevator Pitch 
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  • Terminology: How to Convey Technical Explanations in Layman’s Terms 
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  • Dealing with Complaints 
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Date: April 19 to April 21, 2023
Location: Dallas, TX
Price: Non-Member $950; One Day Guest Pass $350; Optional Saturday Tour-TBA
IICRC Continuing Education: 14 credit hours

 

If you have any questions, please contact info@rugcarespecialists.org.

  1. Wednesday, April 19, 2023
    1. Registration
    2. Welcome Happy Hour: Lobby Lounge (cash bar)
    3. Dinner on your own
  2. Thursday, April 20, 2023
    1. Headshots - We are excited to offer professional headshots free of charge at this year’s convention! A professional photographer will be set up Thursday morning to take your updated photo. Sign up with Jennifer Colaco (jennifer@dallasrugcleaner.com) to take advantage of this great opportunity!
    2. Annual ARCS Meeting - Overview of the last year of events, classes, how we are doing financially, thank you to our board members leaving, and the introduction of our new board members and officers.
    3. Capital Improvements Panel – Both big and small changes around your wash plant can impact your processes, your finished product and your team. This panel discusses some of the changes made to their facilities including an overview of each project, the cost (both expected and unexpected), the highs, the lows and was it worth it!
    4. The Power of Your People – The people answering your phones are either instilling confidence or deterring your customers. How do you convert a lead to a sale? How do you turn a price inquiry into a scheduled pick-up? This talk will cover the importance of the people on your front lines and how they impact your bottom line.  
    5. Tangible Marketing - Modern marketing can be incredibly overwhelming. EJ from Oriental Rug Cleaning of Indianapolis will help simplify this new age of marketing and offer tangible marketing with social media, short videos, text messaging, and more to gain leads, stay relevant, and in the customer's mind.
    6. The Holistic Art of Diné Weaving - The Holistic art of Diné (Navajo) weaving of the T ł 'ízí lání (Manygoats) Clan, Roy will share the traditional processes of weaving, its traditional methods/uses, and its future of how it continues to evolve. Roy will bring some samples of his family's weavings and his weaving to show the different design elements and their meanings, he will also have a 30-minute showing of the documentary of the Navajo-Churro sheep that he raised titled "A Gift From Talking God", also some slide presentation of his past and current works. He will share appropriate seasonal family stories of how Spiderman gifted his counterpart Spiderwoman how to weave on an upright loom, thus sharing the untold stories of the Male weavers and their role in continuing the evolution of Diné/Navajo Weaving in his family and through the Navajo Nation.
    7. Ownership & Transitions – Owning and running a rug cleaning plant are not for the faint of heart. Join us as James Kruse talks about the process of buying DA Burns (Seattle, WA) and what has surprised him along the way.
    8. Roundtable Discussion – Get together in small groups with your fellow rug cleaners to discuss a range of relevant topics. We will then join back as a big group and discuss our most interesting finds.
    9. Dinner on your own
  3. Friday, April 21, 2023
    1. Dalworth Rug Cleaning
    2. Stanley Steemer - TBD
    3. Oriental Rug Cleaning Co.
  4. Saturday, April 22, 2023
    1. Tour (optional)

James Kruse - Ownership & Transitions

James Kruse is the Owner, President, & CEO of D.A. Burns & Sons, the largest rug cleaning company in the state of Washington. An Aerospace Engineer by training, he started his career with Boeing in 2009. He later earned his MBA from I.E. Business School in Madrid, Spain, before joining a leadership development program at oil conglomerate BP. There he held a variety of roles ranging from Strategy to Retail Operations to Mergers & Acquisitions. Growing up in a family of small business owners in rural Illinois, James always knew he wanted to run his own company someday. In business school he was intrigued by a concept called “Entrepreneurship through Acquisition”, which led him to launch a Search Fund (HSX Ventures) in 2020, and ultimately resulted in acquiring D.A. Burns & Sons from the Dix family in June of 2021. James and his wife Rachael live in Tacoma, WA, with their three small children ages 6, 4, & almost 2. “Spare time” is rare, but he enjoys skiing, SCUBA diving, & fly fishing.


Zac Garside - The Power of Your People

Zac Garside is the CEO of Power Selling Pros and the host of This Call May Be Recorded, the weekly show where he listens to recorded customer service phone calls and coaches them up! A believer in the power of a well-asked question and well-told stories, Zac shows up every day with the belief that you don't have to be smart enough to manipulate people, you have to be sincere enough to move them. In the last 7 years, Zac has been a customer service coach, salesman, Head of Marketing, and now the CEO of the company where contractors turn their customer service department into a profit center.


Jordan King & EJ Marcus - Supercharge Your Sales Process!

Jordan attended Purdue University with a focus on Organizational Leadership & Supervision. He is the owner & Chief Operations Officer of Sani-Bright & Oriental Rug Cleaning of Indianapolis. His companies specialize in on-location carpet, upholstery, & hard surface cleaning as well as in-plant cleaning, repair, and appraisal of oriental and area rugs. Since 2019, Jordan has owned & operated MasterBlend, a premier manufacturer of specialty cleaning products for the cleaning & restoration industry. Jordan has served as secretary and general board member for the Association of Rug Care Specialists since 2018 - providing teaching and education to others in the industry through classes hosted by ARCS and MasterBlend, helping to advance the care and science of rug cleaning.
EJ Marcus graduated from Mercy College with a Bachelor of Fine Arts in Computer Arts & Design in 2016. Since then, he has worked for design agencies where he has held many roles – photographer, videographer, 3D modeler, motion graphics, web & graphics design, social media management, as well as real-world marketing experience for service companies. From products like children’s toys to kitchen appliances, for brands like Realtree to Lamborghini – EJ has had his hand in all aspects of design & marketing. He currently is on staff with Xenia Hill, owned by Jordan & Tom King, as the Communications Coordinator across their family of brands.


Roy Kady

If there is a “man for all seasons” among contemporary Diné (Navajo), Roy Kady might be that man. Kady is a well-established sheep herder and a male weaver residing in the community of Goats Spring on the outskirts of Teec Nos Pos, Arizona, and a sort of Mecca for sheep herders and Diné (Navajo) weavers. Serious sheep herding and weaving/fiber arts reappeared for Roy in 1985. Traditional designs are important to him, and he considers each rug a story and expression of feeling and inspirations. Time spent after his sheep and at the loom is spiritual for Roy, who weaves only when he feels inspired the rest of the time he is herding his sheep.
Some years ago, his elders declared him a Master Weaver and a Leader with a Blessing Way ceremony for beauty, balance and harmony. Roy’s outlook is broad and contemporary, the old and new woven into the fabric of his 44 years and going. “The Navajo rug is no longer just a blanket for wearing or a cover for the floor. It is now an art form to grace your wall,” Roy says proudly.

    • Dalworth Rug Cleaning is a family owned and operated Oriental and specialty area rug cleaning company based in Euless, TX. Since 1976, they have been providing a variety of high-quality cleaning services, water and fire damage restoration services and home energy services to commercial and residential property owners in the Dallas-Fort Worth and North Texas area.
    • Stanley Steemer Dallas - For over 75 years, Stanley Steemer has served homes and businesses across the country—trusted by generations to professionally clean carpet, upholstery, air ducts, and more. Since our first rug cleaning facility opened in 2015, our technicians have been providing specialized care for area rugs, utilizing state-of-the-art equipment to deliver the most comprehensive clean a rug can receive. Today, Stanley Steemer operates area rug cleaning facilities in major markets nationwide, including branch locations in New York, Chicago, Phoenix, Dallas, Tampa, and our headquarters in Columbus, Ohio. We also operate franchise locations in San Diego, Charlotte, Orlando, Grand Rapids, and Kalamazoo.
    • Oriental Rug Cleaning Co. – Since 1911, three generations of the Amirkhan family have served customers from Dallas and across the country. Our customers trust their oriental, area and specialty rugs to Oriental Rug Cleaning Co. for expert cleaning, repair services and customer care. 
The Westin Dallas Downtown
1201 Main Street Dallas, TX 75202
972-584-6650
westindallasdowntown.com
Room Rate: $186 + tax
Book your group rate for ARCS Annual Convention 2023
     
2023/03 - Dye Strip/Finishing Combo Course (Indianapolis, IN) Non-Member - FULL

2023/03 - Dye Strip/Finishing Combo Course (Indianapolis, IN) Non-Member - FULL

$1,800.00

Date: March 23-25, 2023
Location: Oriental Rug Cleaning of Indianapolis in Indianapolis, IN
Instructors: Jordan King & Andrija Malbasa

IICRC Continuing Education: 14 credit hours
*Prerequisite Required: ARCS Intermediate In-Plant Rug Cleaning or instructor-approved industry equivalent course

Jordan King and Andrija Malbasa lead a two-day intensive, hands-on dye correction class and a one-day hands-on finishing class. This class introduces chemicals and techniques used to remove dye run and dye stains commonly used in wash plants around the world. Participants get ample time to experience wash floor stripping, spot dye removal, and fringe color correction with reducing agents and oxidizers. As a bonus, attendees leave with a general formulation guide to the products used during the event and a list of various suppliers. The third day is a hands-on course will teach you to evaluate a rug’s condition and assess what finishing procedures will make it look its best! Topics covered: Stain removal, Dry soil removal, Stretching and blocking, Grooming pile surfaces, Shearing, Fringe treatment, and Topical color-run treatments.

Jordan King
Jordan King
Jordan is the operations manager at Oriental Rug Cleaning of Indianapolis and Sani-Bright Carpet Cleaning. Since joining the business in 2009, Jordan’s passion for service has helped fuel their rapid growth. He is a certified Master Rug Cleaner and holds the CRS designation. Jordan has always had an entrepreneurial spirit; through high school and college, he owned & operated a successful recording studio as well as a lawn care business. He has found the networking, education, and friendships formed through ARCS events & classes to be highly valuable. It continues to give him and his team the edge they need to bring a 5-Star experience to their clients.

Andrija Malbasa
Andrija Malbasa
Andrija was born and raised in Croatia. With the civil war in the 1990s his family fled to Serbia and later in 2000 immigrated to the United States. He worked as a sales floor manager at Target prior to joining Robert Mann Rugs in 2004. While he began as a driver, he helped with a variety of tasks around the facility. Showing an ability to quickly pick up different skill sets he was later asked to stay at the shop where he has learned and refined multiple skills, washing, finishing, and blocking rugs, finely rising to the level of Operations and Quality Control Manager. He has enjoyed working with Robert on a variety of projects over the years for private collectors and museums, expanding his knowledge of oriental rugs and Navajos.

"Just got back to the UK after spending 3 days in Indianapolis on the ARCS dye stripping course, and what a course it was. We've been dye-stripping ourselves for a while now, but this course has accelerated what we were doing and advanced us tenfold into this side of our business. If you offer in plant rug cleaning and want to push your business to new heights then this course is for you, Jordan and Andrija have a wealth of knowledge between them and are ready to share it all with you. My confidence and our business will most definitely benefit from what we have learned. 10/10" -Derek West, Arcadia Rug Spa UK.