2018/09 - ARCS Annual Skills Day - The Experience Convention (Las Vegas, NV)

2018/09 - ARCS Annual Skills Day - The Experience Convention (Las Vegas, NV)

$0.00

Date: September 4, 5, 6 and 7, 2018 
Location: Las Vegas, Nevada 
IICRC Continuing Education: TBD

ARCS, The Association of Rug Care Specialists, is offering all Experience participants a chance to learn from some of the most experienced and skilled rug washers in the country. 


No agenda listed for this event.
No seakers listed for this event.
No Featured Speakers listed for this event.
No listed hotels for this event.

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2023/11 - Small Group Travel: Santa Fe
2023/11 - Small Group Travel: Santa Fe
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2023/10 Discover Rug Cleaning (Olathe, KS)
2023/10 Discover Rug Cleaning (Olathe, KS)
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2023/09 Discover Rug Cleaning (Rochester, NY)
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Effective Communication for Rug Cleaners Course (On Demand)

Effective Communication for Rug Cleaners Course (On Demand)

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Location: Digital On Demand
Past Dates: 2019/08, 2019/02, 2018/06

This class will cover all of the important steps that can make or break your customer experience:

  • Learn about your company and what you offer 
  • Elevator Pitch 
  • Common Pre-Inspection Conditions 
  • Terminology: How to Convey Technical Explanations in Layman’s Terms 
  • Help new customers navigate the rug cleaning process 
  • How to Make Repeat Customers Continue to Feel Valued 
  • THE IMPORTANCE OF DOCUMENTATION 
  • Managing Customer Expectations 
  • Dealing with Complaints 
  • Proper Phone Etiquette 
  • Proper In-Person Etiquette 
  • Inter-Office Communication

Jennifer Colaco: joined Oriental Rug Cleaning in Dallas, Texas as office manager in 2010, becoming the fourth generation of her family to be involved in the flooring business. Prior to this, she worked in textile project management. Jennifer is Vice-President on the Association of Rug Care Specialist Board (ARCS), a Certified Rug Specialist, and Master Rug Cleaner.

A graduate of Texas A&M University, Jennifer and has spent the majority of her professional career interfacing with customers. Her focus on delivering excellent customer practices for her team led her to create and teach “Effective Communications for Rug Cleaners”, currently offered through ARCS.

None for this course.
2023/11 - Small Group Travel: Santa Fe

2023/11 - Small Group Travel: Santa Fe

$900.00

Date: November 1, 2, 3, and 4, 2023 
Location: Santa Fe, NM

Join ARCS on a small group trip like no other as we head to Santa Fe, New Mexico. We’re receiving incredible access to galleries, private collections, and museums. We’ll dive head first into the big world of Southwest textiles, visiting with the people who collect them and the people who take care of them.

Wednesday, November 1, 2023: Arrive by late afternoon so that you can enjoy the welcome dinner! It will be a great way to start the trip and visit with your fellow travelers.

Thursday, November 2 & November 3rd: We have two days full of museum and gallery visits including the School for Advanced Research and the Museums of New Mexico. We have an incredible local guide who will be walking us through our visits. And of course, we have great lunches lined up at couple of the local’s favorite restaurants. Northern New Mexico cooking is a distinct regional style and quite delicious!

The event officially ends after our last gallery visit on Friday afternoon, but feel free to stay and make it a long weekend. This is an incredible place and fall in the high desert mesa country is a special time. Red rock against crystal clear blue skies. Santa Fe is also an amazing shopping town; art, fashion, craft, antiques. It’s surprising what you can see in such a small space!

We look forward to seeing you there!

Additional Information:

  1. Transportation will be provided Thursday and Friday for our tours.
  2. The hotel is located right off the square within walking distance to a plethora of amazing restaurants.
  3. If you are able to find great flights into Santa Fe, congrats! For the rest of us, fly into Albuquerque, NM. There is an easy shuttle and rail system that can get you from ABQ to the plaza in Santa Fe
Hotel Santa Fe The Hacienda & Spa
1501 Paseo de Peralta,
Santa Fe, NM 87501

(855) 825-9876

www.hotelsantafe.com
Click here to make your room reservations online now
2023/10 Discover Rug Cleaning (Olathe, KS)

2023/10 Discover Rug Cleaning (Olathe, KS)

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Date: October 21, 2023  
Location: Kansas City Rug Cleaning and Repair
Instructor: Jordan King
IICRC Continuing Education: 7 credit hours
Pricing: Member Price: $250; Non-member Price: $250

Kansas City Rug Cleaning and Repair is a medium-sized washing operation that began professionally cleaning rugs in 2014. Get up and close and personal with using a tumble duster, centrifuge, electric hanging tower & hands-on washing on the wash floor. See what cleaning rugs in a medium-sized rug cleaning business really looks like! Lunch, drinks and snacks are included!


Kansas City Rug Cleaning and Repair
19353 W 151st Terr. Olathe, KS 66062
kcrugcleaning.com
Travis Briar
travis@krugcleaning.com

Decent Hotel, Lower Price, and Good Location:
Hilton Garden Inn
2070 S. Strang Line Road, Olathe, KS 66062
Hilton Garden Reservations
Click here to make your room reservations online now

Nicest (but furthest):
Embassy Suites by Hilton Kansas City Olathe
19353 W 151st Terrace, Olathe, KS 66061
Embassy Suites Reservations
Click here to make your room reservations online now
2023/09 Discover Rug Cleaning (Rochester, NY)

2023/09 Discover Rug Cleaning (Rochester, NY)

$250.00

Date: September 30, 2023  
Location: Pinnacle Eco Clean, Inc.  Rochester, NY
Instructor: Kyle Kluth
IICRC Continuing Education: 7 credit hours
Pricing: Member Price: $250; Non-member Price: $250

At their 3,000 square foot rug washing facility located just outside of Rochester, New York, the technicians at Pinnacle Eco Clean have been successfully cleaning all sorts of textiles from around the world! Pinnacle utilizes many of the highest quality machines and devices to assist in their rug washing process, along with specially selected chemistry to deliver the best results possible in an eco-friendly manner. Their background in the cleaning industry with cleaning carpets, upholstery, and all types of hard surface flooring gave them a competitive and technological edge when they decided to take on rug washing. In the business for over 40 years, their education and insight is unmatched in their area. From rug check-in to dusting, washing to putting the final finishing touches on their clients’ rugs, each technician takes pride in what they do, making sure that the finished result is the best it could possibly be. Lunch, drinks and snacks are included!


Pinnacle Eco Clean, Inc. 
215 Mushroom Blvd #1803, Rochester, NY 14623
rochestercarpetcare.com
Kevin Kluth
kzkluth@gmail.com

As for hotels, there are many within a 5-minute or less distance from our shop, but the Hampton Inn is the newest and always a safe option. Here is the location:
Hampton Inn & Suites Rochester/Henrietta
280 Clay Rd, Rochester, NY 14623
Hampton Inn & Suites Reservations
Click here to make your room reservations online now
2023/09 - The Experience Convention (Las Vegas, NV)

2023/09 - The Experience Convention (Las Vegas, NV)

$0.00

Date: September 6, 7, and 8, 2023 
Location: Las Vegas, NV

ARCS, The Association of Rug Care Specialists, is offering all Experience participants a chance to visit with some of the most experienced and skilled rug washers in the country. Stop by our booth for the rug quiz and chances to win some amazing prizes!

Come visit us at our booth #214!

Click here to register for The Experience online now

2023 TRADE SHOW HOURS:

- DAY 1: Wednesday, September 6th - 2:00 - 6:00 pm
- DAY 2: Thursday, September 7th - 2:30 - 6:30 pm
- DAY 3: Friday, September 8th - 12:00 - 3:00 pm

Information to come.

Information to come.
The Harrah's Las Vegas
3475 S Las Vegas Blvd, Las Vegas, NV 89109
(800) 214-9110
Room Rate:
$104 Night/USD - Sunday - Thursday
$144 Night/USD - Friday and Saturday
A Resort Fee of $30 per room per night, plus the current Clark County room tax of 13.38% (subject to change) will be charged in addition to the room rates set forth above.

Click here to make your room reservations online now


Caesars Palace Las Vegas
3570 S Las Vegas Blvd, Las Vegas, NV 89109
(888) 458-8471
Room Rate:
$150 Night/USD - Sunday - Thursday
$144 Night/USD - Friday and Saturday
A Resort Fee of $45 per room per night, plus the current Clark County room tax of 13.38% (subject to change) will be charged in addition to the room rates set forth above.

Click here to make your room reservations online now
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