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Introduction to Rug Care (On Demand)Regular price $250.00
Location: Digital On Demand
IICRC Continuing Education: 6 credit hours
Past Dates: 2019/12, 2019/09, 2019/02, 2018/09, 2018/06, 2017/10, 2017/05, 2016/08, 2016/02, 2015/08, 2015/02, 2014/10
ARCS's Introduction to Rug Care course is designed to increase student’s knowledge at a fraction of the cost of other formal education programs. Geared towards employees and those new to the industry, the Introduction to Rug Care course gives students the information they need to make informed cleaning decisions and speak confidently with customers about the cleaning process.
Not simply an online textbook, this is a virtual class in every sense of the word. A live teacher guides a small group of students through the curriculum, answering student’s questions as they arise. Divided into four sessions lasting 80 minutes each, the cleaning process, rug fibers, basic cleaning chemistry and basic rug ID are all presented in ways that everyone can understand. A review test is sent following each session which students may use to evaluate their understanding of the material presented.
Member Price: $150; Nonmember Price: $225
If you have any questions, please contact email@example.com.
The basic outline of the course is as follows:Session One – The Cleaning Process
Reviews the basic steps in a “best practice” rug cleaning, why we do them and some of the most common prevailing methods in application today. While pros and cons of each method are discussed, editorial content is kept out.
- Pre-cleaning Inspection – Why some consider it the most important step in rug cleaning and some of the most common conditions encountered in area rugs.
- Dry soil removal – Why it’s important and ways to do it.
- Washing – From dry cleaning methods to full saturation washing. Each method is discussed covering the why and how as well as the pros and cons.
- Drying – Surveying the most common methods in use today
- Finishing processes – Grooming, browning correction, color correction, etc.
Covers the basics of the most common fibers and chemicals encountered in area rug care. Topics are discussed generically, avoiding favoritism and bias.Fibers
- Wool – Why it is the most common rug fiber. How we go from sheep to rug yarn.
- Cotton – Production and application
- Silk – It’s advantages, disadvantages and production
- Bast Fibers – production and uses
- Plastics – Nylon, Olefin, etc.
- Rayon – production and it’s many other names
- Soil – most common types, how they accumulate and implications for cleaning
- Solvents – Polar and Non-polar, volatile and nonvolatile and applications for cleaning
- Detergents – what they are and how they work
- The PH scale – What it is, why it’s important and the general PH of specific substances
- Sinner circle
A general discussion of tufted rugs and their specific cleaning needs and concerns is followed by a survey of the most common types of tufted rugs encountered, how to identify them and their specific cleaning needs and concerns. We finish covering the most common specialty rugs a cleaner will encounter.
- Tufted rugs – What they are and how they differ from other area rugs
- Tufted rugs made in China
- Tufted rugs made in India
- Custom-tufted rugs
- Machine-tufted rugs
- Specialty rugs – Skins, Shags, craft rugs, etc.
Picks up where we left off. We start with Machine-made rugs and cover how to tell them from handmade rugs. While handmade rug ID is not discussed, students are introduced to the basics of where they are made, different construction techniques and the terminology used, building a foundation for future classes.
- Wilton construction – both traditional and face-to-face variants
- Axminster – both tradition and the Karastan® variants
- Handmade – piled and non-piled construction, terminology and how to tell them from machine-made rugs
About the instructor - Armen Dohanian: is a fourth generation rug cleaner. His family owns a 100 + year old rug cleaning and restoration business in Boston, Massachusetts. Involved in rug cleaning from an early age, Armen is currently vice-president of operations at the Oriental Rug Cleaning Company in Dallas, TX, a 103 year old, “full-service” rug cleaning and restoration company. Mr. Dohanian is an ARCS Certified Rug Specialist (CRS), a certified Master Rug Cleaner and a Woolsafe North America "Fiber Care Specialist" as well as a member of the International Society of Appraisers.
Effective Communication for Rug Cleaners Course (On Demand)Regular price $0.00
Location: Digital On Demand
Past Dates: 2019/08, 2019/02, 2018/06
This class will cover all of the important steps that can make or break your customer experience:
- Learn about your company and what you offer
- Elevator Pitch
- Common Pre-Inspection Conditions
- Terminology: How to Convey Technical Explanations in Layman’s Terms
- Help new customers navigate the rug cleaning process
- How to Make Repeat Customers Continue to Feel Valued
- THE IMPORTANCE OF DOCUMENTATION
- Managing Customer Expectations
- Dealing with Complaints
- Proper Phone Etiquette
- Proper In-Person Etiquette
- Inter-Office Communication
Jennifer Colaco: joined Oriental Rug Cleaning in Dallas, Texas as office manager in 2010, becoming the fourth generation of her family to be involved in the flooring business. Prior to this, she worked in textile project management. Jennifer is Vice-President on the Association of Rug Care Specialist Board (ARCS), a Certified Rug Specialist, and Master Rug Cleaner.
A graduate of Texas A&M University, Jennifer and has spent the majority of her professional career interfacing with customers. Her focus on delivering excellent customer practices for her team led her to create and teach “Effective Communications for Rug Cleaners”, currently offered through ARCS.
2023 - CRS Course & Test (Dallas, TX) OverviewRegular price $3,300.00
To complete the CRS Course & Test, you must be a Member of ARCS.
To register - email your company name, the person attending, email address, and phone number to firstname.lastname@example.org
Date: January 16-21, 2023
Location: Dallas, TX; Class and test given at Oriental Rug Cleaning Co.
Instructor: Ellen Amirkhan
IICRC Continuing Education: 12 credit hours
Member Price: $3,300
Single Day Audits: Member Price: $200/day; Nonmember Price: $550/day
For safety and accordance with the CDC health guidelines, a mask will be required and social distancing will be practiced for all live events.
The Certified Rug Specialist class is a five-day, advanced rug identification seminar. Aimed at those who are already competent in basic rug ID and looking to take the next step, this class arms students with the tools to improve and expand their readily apparent rug identification skills, as well as provide them with the skills to identify those rugs which may not be so obvious.
In addition to identifying the rugs' origins, the class covers the practical uses for that knowledge, such as common pre-existing conditions, cleaning considerations common to the rug type and conversational knowledge with helps to distinguish oneself in the marketplace.
While this class is the primer for the rug identification portion of the CRS exam, it is also of value to anyone looking to improve their rug knowledge or "shake the dust" off existing rug ID skills. Class fees includes five lunches, handouts and a copy of A Comprehensive Guide to Oriental and Specialty Rug Cleaning, which serves as the class manual. While there are currently no specific prerequisites for this course, students must be cleared by the ARCS education committee to ensure they have the adequate background knowledge to benefit from the material presented.
The CRS class is for students with a good foundation of experience in cleaning and rug identification, the ability to readily identify commonly encountered rugs and looking for a program to take their skills to the next level. Participants must be ARCS members in good standing. No specific prerequisites are required, but all applicants for the class are encouraged to speak with the head of the Educational Committee, Robert Mann, or the class instructor, Ellen Amirkhan, for final approval.
Monday - January 16th
Armen: Cleaning Chemistry 2 hours
Ellen: Machine-Made Rugs 1.5 hours
a) History of Oriental Rugs
c) What is an Oriental Rug
d) Four Categories of Oriental Rugs/Traditional Persian
e) Where Oriental Rugs Get Their Names
g) Knots and Grading Systems
h) End Finishes
i) Side Finishes
j) Chemical Wash
k) Design Components
h) Dating Rugs
i) Components of Identification/Technical Analysis
Countries Producing Oriental Rugs
a) Iran: Heriz, Sarouk, Kashan, Kerman, Mahal, Tabriz, Meshed, Joshagan, Serab, Bijar, silk rugs
TUESDAY - January 17th
a) Finish Persian rugs from Monday
b) Six Persian single-wefted rugs: Hamadan, Malayer, Senneh, Bakhtiari, Karaja, Lillihan
c) Tribal Rugs: Baluch, Turkoman, Bakhtiari, Afshar, Shiraz
WEDNESDAY - January 18th
Countries Producing Oriental Rugs, con’t
THURSDAY - January 19th
Countries Producing Oriental Rugs, con’t (if necessary)
Caucasian and Navajo Rugs
Hands-On Technical Analysis—divide into groups
FRIDAY - January 20th
Review for written test
Practice rug Identification in the plant with rugs not previously seen
Mock Rug Identification test
Questions, Answers, Problems
SATURDAY - January 21st
Hands-On Identification Test
Ellen Amirkhan: Ellen Amirkhan is a graduate of Texas Woman's University with a Bachelor of Science degree and Southern Methodist University with a Master of Liberal Arts degree. She is President of Oriental Rug Cleaning Co., Inc., in Dallas, Texas, a business started by her grandfather in 1911 that specialized in cleaning, repairing, appraising, and selling oriental rugs.
A past president of the Association of Specialists in Cleaning and Restoration (ASCR) - now the Restoration Industry Association (RIA) - Ellen develops and teaches oriental rug schools for the International Society of Appraisers (ISA) and other recognized groups across the United States and England, and is a co-developer of the Master Rug Cleaner Program.
In addition, she consults and serves as an expert witness for the legal profession. Ellen holds the designations of Certified Appraiser of Oriental Rugs from the International Society of Appraisers (ISA) and the Oriental Rug Retailers of America (ORRA) and Certified Rug Specialist (CRS) from the Association of Rug Care Specialists (ARCS).
Ellen's awards include the RIA Dr. Steven Spivak Award for Outstanding Contributions to the Textile Industry, The ASCR Helen Bradley Distinguished Service Award and The North Texas Chapter of the International Society of Appraisers (NTISA) Ellen Amirkhan Distinguished Service Award.
Robert Mann: Robert owns and operates Robert Mann Rugs Inc. in Denver, Colorado. Established in 1978, RMR Inc. provides cleaning and repair services to retail and wholesale clients throughout the United States, as well as outsourced restorations services provided by its sister company, ATC, in Izmir , Turkey. Robert spent for over 25 years working as a technical consultant in modern rug productions in nearly all the major rug producing countries.
Chuck Koshgarian, Koshgarian Rug Cleaning
Ellen Amirkhan and Robert Mann are truly world class individuals who love this industry and are working hard to help others continue to grow their own passion for rugs.
Jordan King, Oriental Rug Cleaning of Indianapolis
Don't miss out on this course! It will only be available every other year, you don't want to spend the next 2 years wishing you would've jumped on board sooner!
2022/11 - Rug-A-Palooza (Denver, CO)Regular price $1,250.00
25% off the second person, 50% off the third person
Location: Robert Mann Rugs in Denver, Colorado
Dates: November 3-5, 2022
IICRC Continuing Education: 14 credit hours
- November 3, 2022
- Knowledge is a powerful thing and there is a lot of history in rugs and rug cleaners. Spend the day listening to our excellent speakers: Ellen Amirkhan, Paul Iskyan, Michael Christie and Ted Mast.
Hands On Demonstration Day:
- November 4, 2022
- We’ll split into groups to rotate from hands on demonstrations station to station. Stations will include: rug check-in procedures, peroxide use on urine stains, tufted rug washing techniques, post cleaning treatments, and more!
- November 5, 2022
- There is no better way to learn something new in rug cleaning than getting your boots wet! We will have until early afternoon to be on Robert Mann’s wash floor! Join your fellow rug cleaners for a fun day of dusting, washing, and treating rugs!
Lunch, drinks and snacks are included each day!
Radisson Hotel Denver Central
4849 Bannock Street,
Denver, CO 80216
Room Rates: $94 + tax
WIFI and Breakfast Included
Two Queen Beds or One King Bed
Thursday, Nov. 3, 9:00AM
Theodore (Ted) Mast has studied Near Eastern rugs, rug weaving cultures, collecting, and scholarship since 1979, and earned a Ph.D. in Folklore and Folklife from the University of Pennsylvania. He has curated exhibitions, including Highstyle to Homestyle at the Woodmere Art Museum in conjunction with the Philadelphia 1996 International Conference on Oriental Carpets. He has lectured, taught, and published widely, has advised museums, collectors, producers, and dealers, and is a contributor to Hali magazine. His presentation, The Rugs We Inherited, The Rugs We Created, recounts the evolution of the decorative rug market during the last century and will focus on examples typical of what ARCS members are likely to encounter.
Around 1900 there was a bifurcation within the sphere of Oriental rugs. Producers and dealers responded to the lucrative American market with large decorative rugs by standardizing designs, colors, and sizes that sold best. Harsh synthetic dyes replaced natural dyes to reduce costs, and machine-spun yarns became standard. Parallel to this was a small, dedicated number of scholars, collectors, and enthusiasts who believed the best rugs had already been woven, and rug weaving was in rapid decline. By comparison, new rugs had little more status than machine-made rugs, and in time, with rising costs of labor and materials and diminishing sales, the new rug market was approaching extinction. Yet a few aficionados realized that in a few rustic villages, the weaving quality was intact, but the use of synthetic dyes made their rugs virtually unsaleable. A German educator, Harald Boehmer, lead research in the ‘70s to rediscover the art of natural dyeing, and with cooperation with faculty members from the University of Marmara and the Turkish Department of Forestry, the natural dyeing project ( DOBAG) was initiated in 1982. Although their efforts were largely academic and intended to benefit village weavers, it inspired George Jevremovic, a Philadelphia-based dealer - turned producer, to develop the most artistic rugs of the century, and by the late ‘80s, had influenced rug producers throughout the world.
ELLEN AMIRKHAN: ARMENIAN SECRETS AND WHY YOU DON’T NEED TO KNOW
Thursday, Nov. 3, 10:30AM
By the late 19th and early 20th century, many Armenian immigrants were engaged in rug sales, cleaning and repair, achieving near total domination of the oriental rug business. The making, selling and cleaning of oriental rugs was viewed as closely guarded secrets held by a few. Armenian rug cleaners invested tremendous amounts of time and money to learn their craft and naturally wanted to protects their interests. In order to understand this mindset, we have to understand where our forefathers came from and the unspeakable crimes against humanity that they witnessed and endured. Beyond the doom and gloom, growing up in an Armenian rug cleaning plant definitely had its eccentricities. You didn’t know any different so you thought it was normal. Learn to “keep your eye on the overhead”, the Armenian way.
ELLEN AMIRKHAN'S BIO
Since 1980, Ellen Amirkhan has served as president of Oriental Rug Cleaning Co. in Dallas, Texas, a business started by her grandfather in 1911 that specializes in cleaning, repairing, appraising and selling oriental rugs. A Past President of Association of Specialists in Cleaning and Restoration, Ellen holds the designations of Certified Rug Specialist and ISA CAPP. She is a co-developer of the Master Rug Cleaner Program, co-author of A Comprehensive Guide to Oriental and Specialty Rug Cleaning and the video series Unraveling the Riddle of Rug Identification, and serves as an expert witness for the legal profession.
Thursday, Nov. 3, 1:30PM
Paul Iskyan has been a Manhasset resident for 60 years. He attended St. Mary’s High School in Manhasset and went to Northeastern University in Boston MA on a full athletic scholarship to play ice hockey. At Northeastern Paul majored in Business Administration and graduated from Northeastern’s five year program in just four years. During his hockey playing days at Northeastern, his teams achieved two major accomplishments. In 1980 they were the first NU team to win the prestigious Beanpot Tournament, College hockey’s oldest and most coveted event. Then in 1982 the same NU team went to the NCAA final four and competed for the national championship in Division 1.
After graduating in 1982 Paul joined his family business and has worked for Rug Renovating (established in 1896) and is currently the President of the company. Rug Renovating is located in East Orange NJ and is the largest and one of most prestigious rug cleaning, repair and restoration organizations in the Country and employs 50 people. Paul has achieved the title of Certified Rug Specialist #55 as recognized by ARCS: Association of Rug Care Specialists.
In addition to running Rug Renovating, Paul also owns and operates a business that sells and installs window film as a certified 3M Prestige Dealer in the tristate area and employs 11 people. The name of the business is; TriState Sun Control Corp.
Finally, Paul is also involved in a startup company called; The Jox Company, which manufactures and sells Athletic and Medical core support compression shorts attached up a back-support belt. Paul and his partner currently hold 3 U.S. patents and international patents.
Paul lost his brother and seven friends in the 9/11/2001 attacks on the World Trade Center. Paul and a handful for friends started a very successful charity and named it Tuesday’s Children with the mission of helping the families who lost a parent on that fateful day. Paul has been an active board member, charity supporter and is the only remaining founder member on the Tuesday’s Children Board of Directors. Paul has worked with other non-profit organizations over the years but Tuesday’s Children holds a special place in his heart.
Paul is married to Pamela Iskyan for 34 years and they have two wonderful and successful children, Jacklyn and Samantha. When not working Paul enjoys playing ice hockey, golf, working out and spending time with friends and family.
MICHAEL CHRISTIE: THE RUGGIST
Thursday, Nov. 3, 3:00PM
Michael Christie is an internationally recognized hand-knotted rug and carpet aficionado, conceptualist, and commentator. A respected stalwart advocate of hand-knotted rugs and carpets, his stern and discerning critiques reflect adherence to quality, craftsmanship, and holistic sustainability as the foundation of a vibrant and prosperous carpet trade. Known widely as ‘The Ruggist’ his writings appear on his own website and social media channels, and in the past have appeared in COVER and HALI Magazines, ECS Nepal, Nepal Carpet Magazine, as well as Rug Insider Magazine; he likewise served as Editor of the latter from 2017 until 2020. Since 2018 he has served as the Brand Ambassador of Handmade Nepalese Carpets for the Nepal Carpet Manufacturer's and Exporter’s Association (NCMEA) and his ongoing fieldwork in the country of Nepal continues to foster both this work and a forward-looking perspective on adapting carpentry to the needs of this era and the future. Christie is also a novice weaver who has researched, designed and built his own upright looms, teaching himself the craft of carpentry in order to better understand the nature of weaving and the role individuals play in the commerce of luxury handicrafts.
Friday, Nov. 4, 8:30AM
1977 founded and operated a successful professional residential and commercial carpet & furniture cleaning service, water damage restoration company, and an in-plant rug washing business before selling them all 3-1/2 years ago. Operated all 42 years in Ann Arbor Michigan.
Additionally, during that era, I co-founded Centrum Force in 2007, followed by Centrum Force Fabrication in 2012. This allowed for building our own equipment in-house that year. We thus became a verticle company that designs, builds, and sells our own machines. Next, bought the MOR Time Saving Equipment in the summer of 2012. Since, have been servicing, supplying parts, refurbishing older machines, and producing new machines. MOR now celebrates 73 years of existence.
Since 2019, I have been the sole owner of all the Centrum companies and MOR Time Saving Equipment located in Michigan. I continue to teach and consult.
2022/11 - Rug Finishing Class (Denver, CO)Regular price $650.00
Date: November 2, 2022
Non-Member Price: $650.00
Instructor: Andrija Malbasa
IICRC Continuing Education: 7 credit hours
Rugs right out of the dry room are not ready for delivery. This one-day hands-on course will teach you to evaluate a rug’s condition and assess what finishing procedures will make it look its best! Topics covered: Stain removal, Dry soil removal, Stretching and blocking, Grooming pile surfaces, Shearing, Fringe treatment, and Topical color-run treatments Sign up today! Class is capped at 25 people!