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Introduction to Rug Care (On Demand)
Regular price $250.00Location: Digital On Demand
IICRC Continuing Education: 6 credit hours
Past Dates: 2019/12, 2019/09, 2019/02, 2018/09, 2018/06, 2017/10, 2017/05, 2016/08, 2016/02, 2015/08, 2015/02, 2014/10
ARCS's Introduction to Rug Care course is designed to increase student’s knowledge at a fraction of the cost of other formal education programs. Geared towards employees and those new to the industry, the Introduction to Rug Care course gives students the information they need to make informed cleaning decisions and speak confidently with customers about the cleaning process.
Not simply an online textbook, this is a virtual class in every sense of the word. A live teacher guides a small group of students through the curriculum, answering student’s questions as they arise. Divided into four sessions lasting 80 minutes each, the cleaning process, rug fibers, basic cleaning chemistry and basic rug ID are all presented in ways that everyone can understand. A review test is sent following each session which students may use to evaluate their understanding of the material presented.
Member Price: $150; Nonmember Price: $225
If you have any questions, please contact info@rugcarespecialists.org.
The basic outline of the course is as follows:
Session One – The Cleaning ProcessReviews the basic steps in a “best practice” rug cleaning, why we do them and some of the most common prevailing methods in application today. While pros and cons of each method are discussed, editorial content is kept out.
- Pre-cleaning Inspection – Why some consider it the most important step in rug cleaning and some of the most common conditions encountered in area rugs.
- Dry soil removal – Why it’s important and ways to do it.
- Washing – From dry cleaning methods to full saturation washing. Each method is discussed covering the why and how as well as the pros and cons.
- Drying – Surveying the most common methods in use today
- Finishing processes – Grooming, browning correction, color correction, etc.
Covers the basics of the most common fibers and chemicals encountered in area rug care. Topics are discussed generically, avoiding favoritism and bias.
Fibers- Wool – Why it is the most common rug fiber. How we go from sheep to rug yarn.
- Cotton – Production and application
- Silk – It’s advantages, disadvantages and production
- Bast Fibers – production and uses
- Plastics – Nylon, Olefin, etc.
- Rayon – production and it’s many other names
- Soil – most common types, how they accumulate and implications for cleaning
- Solvents – Polar and Non-polar, volatile and nonvolatile and applications for cleaning
- Detergents – what they are and how they work
- The PH scale – What it is, why it’s important and the general PH of specific substances
- Sinner circle
A general discussion of tufted rugs and their specific cleaning needs and concerns is followed by a survey of the most common types of tufted rugs encountered, how to identify them and their specific cleaning needs and concerns. We finish covering the most common specialty rugs a cleaner will encounter.
- Tufted rugs – What they are and how they differ from other area rugs
- Tufted rugs made in China
- Tufted rugs made in India
- Custom-tufted rugs
- Machine-tufted rugs
- Specialty rugs – Skins, Shags, craft rugs, etc.
Picks up where we left off. We start with Machine-made rugs and cover how to tell them from handmade rugs. While handmade rug ID is not discussed, students are introduced to the basics of where they are made, different construction techniques and the terminology used, building a foundation for future classes.
- Wilton construction – both traditional and face-to-face variants
- Axminster – both tradition and the Karastan® variants
- Handmade – piled and non-piled construction, terminology and how to tell them from machine-made rugs
About the instructor - Armen Dohanian: is a fourth generation rug cleaner. His family owns a 100 + year old rug cleaning and restoration business in Boston, Massachusetts. Involved in rug cleaning from an early age, Armen is currently vice-president of operations at the Oriental Rug Cleaning Company in Dallas, TX, a 103 year old, “full-service” rug cleaning and restoration company. Mr. Dohanian is an ARCS Certified Rug Specialist (CRS), a certified Master Rug Cleaner and a Woolsafe North America "Fiber Care Specialist" as well as a member of the International Society of Appraisers.

Effective Communication for Rug Cleaners Course (On Demand)
Regular price $0.00Location: Digital On Demand
Past Dates: 2019/08, 2019/02, 2018/06
This class will cover all of the important steps that can make or break your customer experience:
- Learn about your company and what you offer
- Elevator Pitch
- Common Pre-Inspection Conditions
- Terminology: How to Convey Technical Explanations in Layman’s Terms
- Help new customers navigate the rug cleaning process
- How to Make Repeat Customers Continue to Feel Valued
- THE IMPORTANCE OF DOCUMENTATION
- Managing Customer Expectations
- Dealing with Complaints
- Proper Phone Etiquette
- Proper In-Person Etiquette
- Inter-Office Communication
Jennifer Colaco: joined Oriental Rug Cleaning in Dallas, Texas as office manager in 2010, becoming the fourth generation of her family to be involved in the flooring business. Prior to this, she worked in textile project management. Jennifer is Vice-President on the Association of Rug Care Specialist Board (ARCS), a Certified Rug Specialist, and Master Rug Cleaner.
A graduate of Texas A&M University, Jennifer and has spent the majority of her professional career interfacing with customers. Her focus on delivering excellent customer practices for her team led her to create and teach “Effective Communications for Rug Cleaners”, currently offered through ARCS.

2021/03 - Practical Dye Removal for the Rug Washer (Indianapolis, IN)
Regular price $1,750.00Date: March 4-5, 2021
Location: Oriental Rug Cleaning of Indianapolis, Indianapolis, IN
IICRC Continuing Education: 14 credit hours
*Prerequisite Required: ARCS Intermediate In-Plant Rug Cleaning or instructor approved industry equivalent course
Ben Knause leads a two day intensive, hands-on dye correction class that introduces chemicals and techniques used to remove dye run and dye stains commonly used in wash plants around the world. Participants get ample time to experience wash floor stripping, spot dye removal, and fringe color correction with reducing agents and oxidizers. As a bonus, attendees leave with a general formulation guide to the products used during the event and a list of various suppliers.
Member Price: $900; Nonmember Price: $1750
For safety and accordance with the CDC health guidelines, a mask will be required and social distancing will be practiced for all live events.
If you have any questions, please contact info@rugcarespecialists.org.
Thursday March 4, 2021 - Day 1
8:00-8:15 AM |
Welcome and Introductions ~ Handouts, housekeeping and course overview |
8:15-8:30 AM |
Introduction to Oriental Cleaning of Indianapolis ~ Tour host plant |
8:30-9:30 AM |
PowerPoint Presentation |
9:30-10:00 AM |
Intake of risky rugs or rugs with preexisting color run ~ Talking to the client and setting expectations and risk. How to charge |
10:00 AM |
Break |
10:00-10:30AM |
Creating a plan of action, don’t just wing it |
10:30-11:00 AM |
Testing off the wash floor/pre wash |
12:00-1:00 PM |
Lunch |
11:00 AM-5:00 PM |
Washing non colorfast rugs likely to need correction ~ This will involve tips and tricks to avoid and/or minimizing color run. We will be using hydro as the primary dye remover here however chlorine bleach may/will be used as well on some rugs. Setting up drying to minimize risk will also be covered |
Friday March 5, 2021 - Day 2 |
|
8:00-8:30 AM |
Assessment of prior days wash |
8:30 AM-12:00 PM |
Washing and correction preexisting color run on the wash floor |
12:00-1:00 PM |
Lunch |
1:00-4:00 PM |
Color and stain correction off the wash floor ~ Here we will be using a number of other dye and stain removers. Rugs will be on tables or the floor so everyone in attendance has their own rug to work on. |
4:00-5:00 PM |
Q & A |
Ben Knause; is the Operations Manager at Carr’s Rug Cleaning in Knoxville Tn. With almost 18yrs at Carr’s he has been cleaning oriental and specialty rugs nearly half his life. He completed the Oriental Rug Cleaning Specialist course presented by Auserehlian & Company in 2006 and received his Certified Rug Specialist designation through the Association of Rug Cleaning Specialist in 2008. He is married to his wonderful wife Rebekah and together they have raised an amazing daughter Lydia. When he’s not working he enjoys riding one of his motorcycles and spending time with his family. He is a member of ARCS and serves on the ARCS Education Committee.
Oriental Rug Cleaning of Indianapolis
ARCS’s “Practical Dye Removal for the Rug Washer” course is a good primer on a complex subject. Ben did a great job explaining the principals and practical application of the most commonly encountered bleaches used in our industry. Those applications were then demonstrated at work in multiple real-world scenarios, not just “ideal” situations. Balancing risk versus reward, Mr. Knause walked students through an experienced professional’s thought process and approach to each problem. Participants were then given ample opportunity to practice with each product under the watch of an experienced cleaner, allowing them to get a better handle on the use of each type of product. This class will shorten the learning curve of anyone getting into color correction and is a must-attend course for any experienced cleaner who wants to know more about the subject.
Armen Dohanian - Oriental Rug Cleaning Co.

2020/09 - CANCELED - The Experience Convention (Las Vegas, NV)
Regular price $0.00Date: September 9, 10 and 11, 2020
Location: Las Vegas, NV
IICRC Continuing Education: TBD
ARCS, The Association of Rug Care Specialists, is offering all Experience participants a chance to learn from some of the most experienced and skilled rug washers in the country. This is one of the best educational and technical learning opportunities at The 2020 Fall Experience Event in Las Vegas! From rug cleaning to repairs, we will cover it all. Earn IICRC Credits. Enter to Win some amazing prizes!
Come visit us at our booth and The Rug Cleaning Pavilion!!
2020 TRADE SHOW HOURS:
- DAY 1: Wednesday, September 9th - 4:00 - 8:00 pm
- DAY 2: Thursday, September 10th - 2:30 - 6:00 pm
- DAY 3: Friday, September 11th - 12:00 - 3:00 pm
ARCS Speakers - Track 5 - Thursday September 10, 2020
ARCS Welcome - How to Handle Flooded Rugs – Scott Ring, Woodard’s Cleaning and Restoration. Many times, rugs are permanently damaged not from a water incident, but from improper handling. Scott will guide you through the best practices for mitigating and restoring wet rugs.
ARCS - Spot Cleaning Rugs 101 – Jordan King. Join the conversation with Jordan King, owner of MasterBlend and operations manager of Oriental Rug Cleaning of Indianapolis, as he shares insights on this crucial skill needed to deliver the best results when dealing with area and oriental rugs.
ARCS - Rug Intake & Wholesale Programs – Jennifer Colaco. The most important step in rug cleaning occurs before the actual cleaning process begins. Many common problems, complaints and re-dos can be eliminated if both sales and technicians properly inspect and pre-qualify with the customer. Jennifer works closely in servicing a large base of wholesale customers and shares how this program can be a win-win for you and the wholesaler.
ARCS - Viscose – Kash Sobhe, Rug Ideas. Whether we like it or not, viscose rugs are here to stay. Most often, the problem is not the viscose but the cleaner’s lack of experience, knowledge, finesse, understanding of chemistry and task appropriate cleaning and extraction equipment. Kash Sobhe has perfected methods that will dispel fear, promote confidence and deliver great results.
ARCS - Rug Construction and Why It Matters – Randy Hyde, Renaissance Rug Cleaning. Successful cleaners should understand the importance of rug identification and rug construction as it relates to rug cleaning. Join Randy for a great presentation that will increase your bottom line and enhance your reputation.

Jennifer Vickery Colaco - President
Oriental Rug Cleaning Co., Inc.
www.dallasrugcleaner.com
Jennifer Vickery Colaco; has served on the ARCS Board of Directors since 2017, as member-at-large, Vice President and is now the current president. She is Office Manager at Oriental Rug Cleaning Co. in Dallas, Texas and is the fourth generation of her family to be involved in the flooring business. She is a Certified Rug Specialist and Master Rug Cleaner.

Randy Hyde - Past President
Renaissance Rug Cleaning Inc.
www.renaissancerugs.com
Randy Hyde; Owner of Renaissance Rug Cleaning, Inc. established 1999 in Portland, Oregon. He started in the rug business with Atiyeh Brothers in the late 1980’s. In 1996 Randy accepted a job with rug dealer, author and tribal rug expert James Opie in part to manage the wash plant but also to sell rugs. Randy purchased the cleaning end of the business in 1999 and changed the name to “Renaissance Rug Cleaning”. Today Renaissance provides cleaning and service to most of Portland’s dealers and collectors. From 2015-16 Randy served on the ARCS board of directors and as ARCS President from 2016- to April 2018.

Jordan King - Secretary
Oriental Rug Cleaning of Indianapolis
www.Orientalrugcleaningindianapolis.com
Jordan King; “Jordan is the operations manager at Oriental Rug Cleaning of Indianapolis and Sani-Bright Carpet Cleaning. Since joining the business in 2009, Jordan’s passion for service has helped fuel their rapid growth. He is a certified Master Rug Cleaner and holds the CRS designation. Jordan has always had an entrepreneurial spirit; through high school and college, he owned & operated a successful recording studio as well as a lawn care business. He has found the networking, education, and friendships formed through ARCS events & classes to be highly valuable. It continues to give him and his team the edge they need to bring a 5-Star experience to their clients.”

Scott Ring - Treasurer
Woodard Cleaning and Restoration
www.woodard247.com
Scott Ring; Scott started in the cleaning and restoration business in the late 1980s with Woodard Cleaning & Restoration. After working production in the rug plant for approximately 7 years learning the business, he went on to pursue a career in hand-knotted rug sales. He worked in retail sales and importing for 13 years before returning to Woodard to now run their rug operations. Working with a 73-year-old business, he has been able to serve all three generations of ownership. Scott spent the next few years growing the rug business and adding additional decontamination, rug padding and hand-repair services.
In 2017 he became Director of Cleaning Services at Woodard, overseeing rug, residential & commercial location cleaning. With over 25 years of textile cleaning & retail sales experience, he says he has been blessed to have several mentors to help him figure things out along the way. Working at Woodard, their core purpose is to help people get back to their lives. The challenge and the privilege to serve others, both team members and customers is what motivates him daily. Scott is on his second term on the board of directors with the Association of Rug Care Specialist and has completed the Master Rug Cleaner certification.

Kash Sobhe - Director at Large
Rug Ideas
www.rugideas.com
Kash Sobhe; Kash is the 3rd generation in his family business, Rug Ideas. He is the FIRST and ONLY Certified Master Rug Cleaner in the entire greater Los Angeles area. Kash is also a WoolSafe Certified Fiber Care Specialist and a Certified Color Restoration Specialist. He has grown up caring for rugs and will continue the family business. He graduated in Business Marketing from California State University Northridge.

2020/06 - Rug Repair
Regular price $1,800.00Date: June 11-12, 2020
Location: Renaissance Rug Cleaning Inc., Portland, OR
IICRC Continuing Education: 12 credit hours
Randy and Val Hyde of Renaissance Rug Cleaning in Portland, Oregon will teach this intense two day, hands-on repair class. They will take students through some of the most common repair techniques for cleaning businesses, including a variety of end and edge repairs, repairing splits, ways to hang rugs and more.
Member Price: $975; Nonmember Price: $1800
Don't forget to fill out the registration form after checking out - you must complete the form in order to receive your credit hours!
If you have any questions, please contact info@rugcarespecialists.org.