Join us for our 9th Annual Convention in Indianapolis! This year’s conference is the premier rug care industry event and the perfect occasion to fine tune your rug cleaning business. We have an entire day focused on the business of rug cleaning—specifically, new rug trends and new strategies to increase revenue.
The second day is dedicated to touring three different rug cleaning facilities, all smaller in volume, incredibly successful and offering a variety of services. This conference is the best opportunity to network with the best and brightest rug cleaners from across the nation and find new and inventive ways to handle rug cleaning, customer care and find great business solutions.
Don’t miss this chance to advance your rug knowledge, make new connections, catch up with old friends and meet industry experts. We look forward to seeing you there!
IICRC Continuing Education: 12 credit hours
May 1, Wednesday – Arrival - Registration and Cocktails in the Hotel Bar 5pm-7pm
5:00-7:00 p.m. Registration Desk, Lobby Foyer
5:00-7:00 p.m. Welcome Cocktail Reception, Lobby Lounge
May 2, Thursday-Business Meeting
- 8:30 a.m. Continental Breakfast - ( Meet and Greet your Associate members ), Regency Ballroom E
- 9:00 a.m. Annual Board Meeting – Meg Walker, ARCS President, Regency Ballroom E
- 9:30 a.m. Simple Ways to Increase Revenues- Jennifer Colaco, Oriental Rug Cleaning Co. Dallas, TX
Revenues got you down? Increase add on sales by training your team to look, listen and ask a few key questions."
- 10:00 a.m. Coffee Break
- 10:15 a.m. Rug Cleaning Equipment: An American History Lesson- Tom Monahan, Centrum Force
- 11:00 a.m. Associate Member Presentations
- 11:30 a.m Hands on Shearing- Demonstration - Randy Hyde, Renaissance Rug Cleaning, Portland, OR
Interested in shearing, but not sure it’s worth the investment? Test out the Oster Hand Clippers!
- 12:00 p.m. Lunch, Studio Lounge
- 1:00 p.m. Turkish Rug Production- Robert Mann, Robert Mann Rugs, Denver, CO
- 1:45 p.m. Wholesale Rug Cleaning- Ellen Amirkhan, Oriental Rug Cleaning Co. Dallas, TX
Learn how the competition can work to increase your revenues by setting up a profitable wholesale rug cleaning program.
- 2:30 p.m. Break
- 2:45 p.m. Satellite Locations- Brian Hanna, Hagopian Rugs, Detroit, MI
With 8 drop off locations and several Dry Cleaning partners Hagopian has cornered the market!
- 3:30 p.m. Slide Show - The worst rugs, issues, experiences
- 4:15 p.m. Closing Remarks and Adjournment
- 4:30 p.m. Board of Directors Meeting (Board members only)
Dinner on your own
May 3, Friday-Plant Tours
- 9:00 a.m. Catch the Motor Coach to Heirloom
- 9:30 a.m. Tour Heirloom - Hosted by David Sweet
- 11:30 a.m. Catch Motor Coach
- 12:00 p.m. Lunch
- 1:30 p.m. Catch Motor Coach to Lagenwalter
- 2:00 p.m. Tour Lagenwalter- Hosted by Mitch & Jennifer Mauck
- 3:00 p.m. Catch Motor Coach to Oriental Rug Cleaning of Indianapolis
- 3:30 p.m. Tour Oriental Rug Cleaning of Indianapolis- Hosted by Tom and Jordan King
- 5:30 p.m. Catch Motor Coach to the hotel
May 4, Saturday- (Optional Day)
- 9:30 a.m. Meet in lobby - Walk over to Monument Circle
- 10 a.m. Guided Walking Tour of Monument Circle (1 hour tour)
- 12 noon Meet in lobby - Catch Motor Coach - Indy Brew Bus and lunch
- 3 p.m.
You are on your own. Indianapolis!
Megan Walker, ARCS President
Aladdin Cleaning & Restoration
Vice President of Aladdin Cleaning & Restoration in San Antonio, Texas. Upon graduation from Texas Christian University in 2004, Meg began her career at Aladdin in accounting, marketing and HR. In 2016 she graduated from the Master Rug Cleaner Program. Meg is the current President of the Board for the Association of Rug Care Specialists.
Tom Monahan-Rug Cleaning Equipment: An American History Lesson
Over 41 years in the business. In 1977 my cleaning companies were founded. I still continue to own and operate an on-location carpet and furniture cleaning service, along with an in-plant rug washing operation.
In 2007, my partner and I, Co-Founded Centrum Force. Centrum Force, as an international company, designs, builds and sells rug washing equipment for the industry. In 2012, our company purchased the world renown MOR Time Saving Company that has it’s beginning in 1949.
This acquisition secured Centrum Force as the #1 rug washing equipment manufacturer in the world. My small company, Area Rug Cleaning Company, was privileged to be one of the founding members for the Association or Rug Care Specialists that launched in 2011.I.I.C.R.C. Master Textile CleanerMaster Rug Cleaning SpecialistThe last 11 years, I have been a consultant for setting up rug plants.
Jennifer Colaco-Simple Ways to Increase Revenues
Oriental Rug Cleaning Co. Dallas, TX
Jennifer joined Oriental Rug Cleaning in Dallas, Texas as office manager in 2010, becoming the fourth generation of her family to be involved in the flooring business. Prior to this, she worked in textile project management. Jennifer is Vice-President on the Association of Rug Care Specialist Board (ARCS), a Certified Rug Specialist, and Master Rug Cleaner.
A graduate of Texas A&M University, Jennifer and has spent the majority of her professional career interfacing with customers. Her focus on delivering excellent customer practices for her team led her to create and teach “Effective Communications for Rug Cleaners”, currently offered through ARCS.
Robert Mann-Turkish Rug Production, lead into Turkey Trip
Robert Mann Rugs, Inc.
In February of 1978, I began a career in the rug business as an apprentice restorer working for an Iranian man named Hamid Sharifzadeh.
I had travelled extensively in rug producing countries and somehow it all made senseWorking mostly for rug stores and dealers we did basic repairs. When rugs were too dirty to repair as is, we would clean them in the bath tub or out in the driveway. It was an exciting time.Based in Boulder, the business grew slowly. In January 1982 I opened a wash plant and restoration studio in a shop front at 32nd Avenue and Lowell in North Denver. I hired two employees.
In 1984 we moved to a large warehouse on Walnut Street, and moved again in 2009 to a bigger space on Race Ct. just north of the Denver Stockyards complex. With a staff of twenty we had become a small business.A Denver County plan to redevelop the Stock Yards has caused us to prepare for yet another move. In mid-2018 we will move into a new Denver facility near 56th and Pecos. Our new home will be a 24,000 square foot state-of-the-art facility for rug cleaning and restoration.
Randy Hyde-Hands-On Shearing Demonstration
Renaissance Rug Cleaning Inc.
Owner of Renaissance Rug Cleaning, Inc. established 1999 in Portland, Oregon. He started in the rug business with Atiyeh Brothers in the late 1980’s. In 1996 Randy accepted a job with rug dealer, author and tribal rug expert James Opie in part to manage the wash plant but also to sell rugs.
Randy purchased the cleaning end of the business in 1999 and changed the name to “Renaissance Rug Cleaning”. Today Renaissance provides cleaning and service to most of Portland’s dealers and collectors. From 2015-16 Randy served on the ARCS board of directors and as ARCS President from 2016- to April 2018.
Brian Hanna-Satellite Locations/Dry Cleaning Partners/Referral Partners
Hagopian Cleaning Services
Ellen Amirkhan-Wholesale Rug Cleaning
Ellen Amirkhan: Since 1980, Ellen Amirkhan has served as president of Oriental Rug Cleaning Co. in Dallas, Texas, a business started by her grandfather in 1911 that specializes in cleaning, repairing, appraising and selling oriental rugs.
A Past President of RIA, Ellen holds the designations of Certified Rug Specialist and Certified Oriental Rug Appraiser through the International Society of Appraisers. She is a co-developer of the Master Rug Cleaner Program, co-author of A Comprehensive Guide to Oriental and Specialty Rug Cleaning and serves as an expert witness for the legal profession.
Heirloom Rug Cleaning
5858 Thunderbird Road
Indianapolis, IN 46236
Tour 5/3, 9:30am –11:30am
4521 W. 99th St
Carmel, IN 46077
Tour 5/3 - 2 p.m. - 3 p.m.
Langenwalter has been in business since 1995. Serving over 25,000 residential and commercial customers we provide carpet cleaning, odor and stain removal, rug and upholstery cleaning as well as 24 hour emergency water restoration service. We are very excited to see everyone here in Indy this May!
Oriental Rug Cleaning of Indianapolis
4349 W. 96th Street
Indianapolis, IN 46268
Tour 5/3- 3:30pm -5: 30pm
Oriental Rug Cleaning of Indianapolis has been providing expert rug care to the Indianapolis area since 2008. Being a part of the family of brands, RG Decor & Sani-Bright, we offer our clients a broad range of products and services. From in-plant & on-location cleaning services to our 10,000 square foot retail showroom full of beautiful area rugs, flooring, custom furniture, & home decor. Through RG Decor we also offer complete design services with our degreed interior designers. We are excited to host ARCS Annual Convention attendees for an afternoon Garden Party and a complete tour of our service and retail facilities. We look forward to seeing all of you in Indianapolis!