Headshots - We are excited to offer professional headshots free of charge at this year’s convention! A professional photographer will be set up Thursday morning to take your updated photo. Sign up with Jennifer Colaco (firstname.lastname@example.org) to take advantage of this great opportunity!
Annual ARCS Meeting - Overview of the last year of events, classes, how we are doing financially, thank you to our board members leaving, and the introduction of our new board members and officers.
Capital Improvements Panel – Both big and small changes around your wash plant can impact your processes, your finished product and your team. This panel discusses some of the changes made to their facilities including an overview of each project, the cost (both expected and unexpected), the highs, the lows and was it worth it!
The Power of Your People – The people answering your phones are either instilling confidence or deterring your customers. How do you convert a lead to a sale? How do you turn a price inquiry into a scheduled pick-up? This talk will cover the importance of the people on your front lines and how they impact your bottom line.
Tangible Marketing - Modern marketing can be incredibly overwhelming. EJ from Oriental Rug Cleaning of Indianapolis will help simplify this new age of marketing and offer tangible marketing with social media, short videos, text messaging, and more to gain leads, stay relevant, and in the customer's mind.
The Holistic Art of Diné Weaving - The Holistic art of Diné (Navajo) weaving of the T ł 'ízí lání (Manygoats) Clan, Roy will share the traditional processes of weaving, its traditional methods/uses, and its future of how it continues to evolve. Roy will bring some samples of his family's weavings and his weaving to show the different design elements and their meanings, he will also have a 30-minute showing of the documentary of the Navajo-Churro sheep that he raised titled "A Gift From Talking God", also some slide presentation of his past and current works. He will share appropriate seasonal family stories of how Spiderman gifted his counterpart Spiderwoman how to weave on an upright loom, thus sharing the untold stories of the Male weavers and their role in continuing the evolution of Diné/Navajo Weaving in his family and through the Navajo Nation.
Ownership & Transitions – Owning and running a rug cleaning plant are not for the faint of heart. Join us as James Kruse talks about the process of buying DA Burns (Seattle, WA) and what has surprised him along the way.
Roundtable Discussion – Get together in small groups with your fellow rug cleaners to discuss a range of relevant topics. We will then join back as a big group and discuss our most interesting finds.
Dinner on your own
Friday, April 21, 2023
Dalworth Rug Cleaning
Stanley Steemer - TBD
Oriental Rug Cleaning Co.
Saturday, April 22, 2023
James Kruse - Ownership & Transitions
James Kruse is the Owner, President, & CEO of D.A. Burns & Sons, the largest rug cleaning company in the state of Washington. An Aerospace Engineer by training, he started his career with Boeing in 2009. He later earned his MBA from I.E. Business School in Madrid, Spain, before joining a leadership development program at oil conglomerate BP. There he held a variety of roles ranging from Strategy to Retail Operations to Mergers & Acquisitions. Growing up in a family of small business owners in rural Illinois, James always knew he wanted to run his own company someday. In business school he was intrigued by a concept called “Entrepreneurship through Acquisition”, which led him to launch a Search Fund (HSX Ventures) in 2020, and ultimately resulted in acquiring D.A. Burns & Sons from the Dix family in June of 2021. James and his wife Rachael live in Tacoma, WA, with their three small children ages 6, 4, & almost 2. “Spare time” is rare, but he enjoys skiing, SCUBA diving, & fly fishing.
Zac Garside - The Power of Your People
Zac Garside is the CEO of Power Selling Pros and the host of This Call May Be Recorded, the weekly show where he listens to recorded customer service phone calls and coaches them up! A believer in the power of a well-asked question and well-told stories, Zac shows up every day with the belief that you don't have to be smart enough to manipulate people, you have to be sincere enough to move them. In the last 7 years, Zac has been a customer service coach, salesman, Head of Marketing, and now the CEO of the company where contractors turn their customer service department into a profit center.
Jordan King & EJ Marcus - Supercharge Your Sales Process!
Jordan attended Purdue University with a focus on Organizational Leadership & Supervision. He is the owner & Chief Operations Officer of Sani-Bright & Oriental Rug Cleaning of Indianapolis. His companies specialize in on-location carpet, upholstery, & hard surface cleaning as well as in-plant cleaning, repair, and appraisal of oriental and area rugs. Since 2019, Jordan has owned & operated MasterBlend, a premier manufacturer of specialty cleaning products for the cleaning & restoration industry. Jordan has served as secretary and general board member for the Association of Rug Care Specialists since 2018 - providing teaching and education to others in the industry through classes hosted by ARCS and MasterBlend, helping to advance the care and science of rug cleaning. EJ Marcus graduated from Mercy College with a Bachelor of Fine Arts in Computer Arts & Design in 2016. Since then, he has worked for design agencies where he has held many roles – photographer, videographer, 3D modeler, motion graphics, web & graphics design, social media management, as well as real-world marketing experience for service companies. From products like children’s toys to kitchen appliances, for brands like Realtree to Lamborghini – EJ has had his hand in all aspects of design & marketing. He currently is on staff with Xenia Hill, owned by Jordan & Tom King, as the Communications Coordinator across their family of brands.
If there is a “man for all seasons” among contemporary Diné (Navajo), Roy Kady might be that man. Kady is a well-established sheep herder and a male weaver residing in the community of Goats Spring on the outskirts of Teec Nos Pos, Arizona, and a sort of Mecca for sheep herders and Diné (Navajo) weavers. Serious sheep herding and weaving/fiber arts reappeared for Roy in 1985. Traditional designs are important to him, and he considers each rug a story and expression of feeling and inspirations. Time spent after his sheep and at the loom is spiritual for Roy, who weaves only when he feels inspired the rest of the time he is herding his sheep. Some years ago, his elders declared him a Master Weaver and a Leader with a Blessing Way ceremony for beauty, balance and harmony. Roy’s outlook is broad and contemporary, the old and new woven into the fabric of his 44 years and going. “The Navajo rug is no longer just a blanket for wearing or a cover for the floor. It is now an art form to grace your wall,” Roy says proudly.
Dalworth Rug Cleaning is a family owned and operated Oriental and specialty area rug cleaning company based in Euless, TX. Since 1976, they have been providing a variety of high-quality cleaning services, water and fire damage restoration services and home energy services to commercial and residential property owners in the Dallas-Fort Worth and North Texas area.
Stanley Steemer Dallas - For over 75 years, Stanley Steemer has served homes and businesses across the country—trusted by generations to professionally clean carpet, upholstery, air ducts, and more. Since our first rug cleaning facility opened in 2015, our technicians have been providing specialized care for area rugs, utilizing state-of-the-art equipment to deliver the most comprehensive clean a rug can receive. Today, Stanley Steemer operates area rug cleaning facilities in major markets nationwide, including branch locations in New York, Chicago, Phoenix, Dallas, Tampa, and our headquarters in Columbus, Ohio. We also operate franchise locations in San Diego, Charlotte, Orlando, Grand Rapids, and Kalamazoo.
Oriental Rug Cleaning Co. – Since 1911, three generations of the Amirkhan family have served customers from Dallas and across the country. Our customers trust their oriental, area and specialty rugs to Oriental Rug Cleaning Co. for expert cleaning, repair services and customer care.
To be a member of ARCS, companies and individuals must be dedicated to the association's highest standards. Our members are experienced professionals committed to the highest levels of customer service, technical knowledge and business management in the rug cleaning industry.
Please browse our member directory to find the rug care specialist located closest to you.